Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
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Driven by the growth of the e-commerce industry, intensifying trade activities, its strategic location, and an increase in the number of urban warehouses, the last mile delivery market in Saudi Arabia is estimated to be valued at $520.9 million by 2030. However, challenges such as high logistics costs, lack of control of retailers, e-commerce companies, and manufacturers on logistics services, and poor technical infrastructure are pushing courier providers to implement tech-powered solutions such as last mile logistics software in Saudi Arabia.
Advanced last mile logistics software in KSA automates last mile operations, offers real-time visibility, and contributes to reducing the last mile delivery costs, which is more than 50% of the entire shipping costs. With multiple companies offering last mile delivery management solutions, it becomes challenging for the courier providers to decide which last mile software in Saudi Arabia is the best.
However, keeping a few points in mind can help logistics providers and other businesses to get the right last mile solution. Before we move on to those points, let’s look at the last mile challenges logistics companies face in Saudi Arabia.
Saudi Arabia doesn’t have postal codes and its imprecise address system makes it difficult for the delivery drivers to locate delivery addresses. Not only does it cause delivery delays and an increasing number of returns but also impact customer experience. Intelligent last mile solutions can fix this problem with two features: advanced geocoding that converts text-based addresses into exact longitude and latitude and territory optimization that breaks a geographical area into pin codes, area names, and polygon sets to make delivery addresses easily locatable. Smaller and specific areas are helpful in making the courier partner conversant with a region to execute deliveries on time.
Despite growth in the e-commerce segment and the introduction of various online payment modes, customers still prefer to choose the “cash on delivery” option. However, it is challenging to manage cash orders with traditional delivery management practices. Smart last mile solutions eliminate this problem by offering an option to pay online for COD orders and facilitating seamless cash reconciliation.
A lack of sufficient expertise and human resources can lead to operational inefficiencies. It can also make it more challenging to manage and monitor delivery operations. Intelligent last mile logistics solutions that automate last mile operations can resolve this problem while saving last mile costs significantly.
Make sure the last mile delivery software can be customized to suit your specific business requirements. Besides customization, it is important to look for scalability. As your business expands, your delivery-related requirements may change, and you might need additional features for last mile management.
Another thing to keep in mind is to look for last mile software that can be effortlessly integrated into your existing tech infrastructure, such as an ERP/WMS/OMS. This helps to avoid unnecessary disruptions to your business operations and offers a centralized system to manage them all effortlessly.
Poor optimization of resources may lead to an increase in the already-high last mile costs. It may also lead to failure in meeting delivery SLAs, especially when there is a shortage of resources. On the other hand, intelligent resource optimization ensures using existing resources completely to minimize the requirement for hiring more vehicles and improve delivery productivity.
Make sure the last mile logistics software in UAE offers end-to-end automation to minimize reliance on human elements, ensure operational efficiency, and shrink operational costs. It should automate time-intensive and critical operations like order dispatching, order allocation, order clubbing, order tracking, route optimization, and returns management.
Efficient route planning and optimization is critical to the success of last mile delivery. Therefore, it is an integral part of last mile delivery management software. Automated route optimization generates the most efficient delivery routes considering multiple parameters (delivery time, location, real-time traffic and weather conditions, etc.), which is not possible while performing the process manually.
Delivery authentication and validation is yet another important consideration when choosing a last mile delivery management solution in Saudi Arabia. To ensure the same, software should include features like electronic proof of delivery, NDR (Non-delivery report) management, confirmation for returns, non-delivery, order cancellation, etc. All these automated checks help keep fraud at bay.
Last mile logistics is a complex process due to the involvement of multiple stakeholders. Having real-time and reliable data insights can help deal with delivery complexities and improve customer experience and last mile management. A last mile delivery solution having exceptional capabilities of artificial intelligence and machine learning empowers courier providers to get actionable insights to improve business performance. They can also set and track the KPIs of riders, carriers, and partners to ensure accurate performance benchmarking.
Real-time tracking offers stakeholders complete visibility to track the movement of parcels and a sense of control over the deliveries. It also helps avoid potential delivery delays and other delivery-related problems that impact customer experience. Hence, make sure that it is part of the last mile delivery software you choose for your business. It would be beneficial if the software also sends real-time delivery alerts on the completion of each milestone. It will make all stakeholders feel connected throughout a product’s journey.
Poor returns management can bleed a business dry; it also impacts the customer experience. Therefore, look for a solution that offers automated returns management to accommodate return pickups with already planned orders. Automation expedites the returns process, which ultimately boosts customer experience.
To control carbon emissions, the first thing any business needs is to identify the sources causing these emissions. Make sure the last mile logistics software you choose for your business offers means to figure out the same by providing actionable insights on trips. Moreover, it should also be able to decrease miles traveled and minimize empty miles.
Shipsy offers customizable and scalable SaaS-based last mile logistics software in Saudi Arabia. The software streamlines end-to-end delivery operations to empower logistics providers to improve business profitability, brand reputation, and customer experience. The last mile delivery management solution has all top-notch features, including:
To know more about Shipsy’s last mile logistics solution in Saudi Arabia, request a custom demo now.
With ~2 billion potential clients in Europe, Asia & Africa and Government steering away from an oil-based economy, the freight management landscape in Saudi Arabia is in for a massive change in 2023.
Read how the Courier, Express & Parcel industry is evolving in Saudi Arabia. Explore the challenges & opportunities a courier company in Saudi Arabia faces when it comes to logistics automation.