Setup rider flexibility to re-attempt failed deliveries

shipsy

Oct 3, 2022

We have added rider flexibility to re-deliver any shipment that was marked undelivered due to reasons like failed delivery attempts, etc. This will tackle scenarios where a customer request for a delivery later on the same day (while delivery agent is in the field) and will provide an option to DA to re-deliver the shipment.

Image 1: Delivery/PickUp Flow with the Reattempt option would as shown in picture

This functionality would eliminate the need for the rider to call the delivery ops team and  re-assign the task during a trip. Prior to this, the existing module stored data locally and did not provide any option for re-attempt. It was only used to view failed tasks.

TMS App

  • Under the Failed tasks in the app, there is an option to move the task to the running Trip.
  • A button to start Reattempt for a task in Failed Tasks Section in TMS App.
  • This button creates a new task, and the task will be added to the bottom of the pending task list of the rider. Task Status will be assigned, so it can be attempted in the regular Pickup/Delivery flow.
  • Once clicking on the Reattempt, the user has to check in and then the same delivery/pickup screen flow will come into the process.
  • In case of app closure/crashes, the progress will reset (also rider will be checked out) and the rider will need to go to failed tasks to try Reattempt again.
Image 2: How driver will see the Reattempt option in-app

Dashboard Impact:

  • Upon reattempt on app side, an event under CN tracking will be added as ‘Reattempt’.
  • In case of Pickups, Pickup Attempt Count would increase and in case of Delivery, Delivery Attempt Count will increase.
  • Increase attempt count upon reattempt completion and have the NDR/NPR Reattempt shown in front of delivered/attempted status under CN Details → Tracking.
  • Attempt proof for the CN on CN Details will be updated with the new proof taken during the reattempt.
Image 3: Shows how dashboard will reflect the number of attempts to deliver/pickup for a CN

Rider Reconciliation:

  • When we mark any order undelivered from App, the order becomes visible in the rider reconciliation in the CN balance section. We will remove the order from there as well.
  • When the CN is reattempted & the Delivered/Picked Up flow is followed, the Cash/COD collected will also reflect in Rider Reconciliation.
Image 4: Rider reconciliation will get updated as the CN is Re-attempted

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