Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
A SaaS solution to help grow your business by achieving 100% perfect order execution at high volumes
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
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Driven by the growth of the eCommerce industry, intensifying global trade activities, and national programs such as Vision 2030, KSA’s last mile market is growing exponentially. To keep pace with this growth, most courier providers are increasingly adopting a hi-tech last mile delivery solution in Saudi Arabia. However, with so many options available in the market, it is not easy to find the best one that can help combat the country’s top last mile challenges, such as:
To help you get the best last mile delivery solution in Saudi Arabia, we have listed eight expert tips in this blog. Let’s check them out!
Last mile delivery is the third and last leg of logistics management that involves the movement of goods from the last distribution hub to the final destination, i.e., customer location. The process involves performing operations such as dispatching, order allocation, order clubbing, route optimization, and order tracking. Manually performing and managing all these operations is time-consuming and costly.
A last mile delivery solution automates these operations to minimize the involvement of human elements, ensure operational efficiency, and reduce overall delivery costs. Some other benefits of last mile delivery management software are:
Before choosing any last mile delivery management solution in Saudi Arabia, keep the following tips in mind:
Every business is different, and so are its requirements. For instance, a logistics service provider might need a solution for smart delivery management, while an on-demand delivery service provider might look for a solution that can minimize delivery times and increase SLA adherence. Therefore, it is important to look for customized last mile delivery software.
A scalable last mile solution means it can be scaled to meet the growing requirements of your business. For instance, when a business grows or expands its horizons, then the software would need additional functionalities to cater to those requirements.
Another key consideration is to choose a last mile software in Saudi Arabia that can be seamlessly integrated into your existing technical infrastructure, such as ERP/OMS/WMS. Seamless integration saves time and unnecessary hassle, which means the software can be implemented and used in no time. It also relieves a business from managing different software or platforms for managing various business operations.
Poor utilization of resources, such as drivers and vehicles, can impact the overall delivery costs due to empty miles, delivery frauds, hiring more than or less than the required number of riders, and other issues. Therefore, it is important to look for a last mile delivery management solution that offers optimal resource utilization by automating order allocation, vehicle capacity utilization, and dynamic order clubbing.
Inefficient cash management is one of the biggest last mile challenges in Saudi Arabia that directly impacts the customer experience. Apart from the management, the chances of cash fraud and drivers running away with the collected cash are also high. Therefore, it is important to look for a solution that offers seamless COD reconciliation along with a digital payment option for COD orders. The online payment option would allow customers to pay online for their COD orders.
The inability to locate a delivery address is one of the top last mile delivery problems in Saudi Arabia. It happens due to the absence of pin codes or postal codes in the address system. This challenge can be overcome by implementing a last mile delivery solution that offers intelligent route optimization and geocoding.
Automated route optimization can find the most efficient delivery routes, whereas geocoding turns text-based addresses into precise lat-long to make the address easily locatable. Both features help a business to save time, costs and enhance customer experience.
Poor visibility on consignment can lead to delivery delays, delivery failures, high returns, and other problems that impact customer experience and business profitability. Therefore, make sure the last mile delivery solution offers real-time visibility. Apart from this, it should also be able to send automated alerts or notifications on the completion of each delivery milestone.
Not having insights on deliveries, trips, drivers, and vehicles can lead to poor performance and low business profitability. On the other hand, having data analytics can help businesses to make informed decisions and track key metrics and KPIs. Using the insights, businesses can revamp their last mile strategies to delight customers and improve revenue.
Returns are an integral part of last mile management, and poor returns management can lead to an increase in the already-high last mile costs. Therefore, look for a solution that automates this process to accelerate reverse pickups by clubbing the request with already-planned deliveries. It should also create smart routes to pick up the returned goods from customers’ place to the distribution hub.
Shipsy provides an intelligent last mile delivery management solution in Saudi Arabia to allow courier providers, eCommerce companies, retailers, and other businesses to manage deliveries efficiently. The solution automates the majority of last mile operations to bring operational efficiency, minimize reliance on human elements, and expedite the delivery process.
From order dispatching, order allocation, order clubbing, and route optimization to collecting electronic proof of delivery and customer feedback collection, the software has all exceptional capabilities for seamless delivery management. Shipsy’s last mile delivery management system software establishes clear communication among stakeholders by sending them delivery-related alerts via SMS/WhatsApp/Email. It also facilitates other top-notch features, such as NDR management and fake delivery arrests, to improve the delivery success rate and deal with dubious customers. Some of the benefits businesses can unlock with our smart last mile solution include:
To know more about our solution, schedule a customized demo now.
Advanced last mile delivery solutions help businesses to meet evolving customer demands, efficiently manage delivery operations, and increase delivery profitability by significantly optimizing costs.
With ~2 billion potential clients in Europe, Asia & Africa and Government steering away from an oil-based economy, the freight management landscape in Saudi Arabia is in for a massive change in 2023.
