Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
A SaaS solution to help grow your business by achieving 100% perfect order execution at high volumes
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
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Driven by the rise of e-commerce and the increasing demand for efficient and reliable delivery management services, the courier industry in Egypt has witnessed significant growth in recent years. This has spiked the demand for courier service providers and hence, courier management software in Egypt. Since there are many courier management software available in the market, it is important for a business to pick the best one. However, before we talk about how to select the best courier management solution in Egypt or what features to look for in it, let’s understand what courier management software is.
Courier management software is a comprehensive solution that automates and streamlines courier operations to facilitate domestic and cross-border trade. It empowers logistics service providers to improve operational efficiency, minimize costs, and enhance customer satisfaction by offering real-time visibility into the status of shipments and enabling effective communication with customers.
AI-powered courier management solutions in Egypt also empower courier companies to improve their customer experience by providing critical insights, which further enables them to identify potential logistics-related issues and track critical metrics around riders, 3PLs, delivery SLAs, and more.
The first consideration while choosing courier management software in Egypt is that it should be customizable and scalable to meet your current and future business needs. Another important consideration is to look for seamless integration; in other words, the software should be integrated with your existing ERP/OMS/WMS. Once you determine these two, check for the following features:
Intelligent courier management solutions automate critical logistics functions throughout the first mile, middle mile, and last mile. These functions include allocation of first mile pick-ups to hubs and drivers, creating mid-mile trips, route planning, sorting and consolidating shipments at hub origin, route optimization, real-time order tracking, and returns management. Automating these operations saves time and minimizes the involvement of human resources. It also contributes to enhancing customer experience.
For businesses handling huge volumes of orders every month, it is not possible to manually track the status of each shipment. Real-time tracking makes it possible to track multiple shipments from a single dashboard resulting in saving time, effort, and costs. Smart courier management software enables courier providers to track shipments or consignments and get accurate ETAs (estimated time of arrival).
Such software also sends automated alerts on the completion of milestones, such as the order is in transit, the order is delayed, the order has reached the nearest hub, etc. Sending milestones alerts or updates to stakeholders via WhatsApp/Email/SMS also helps maintain transparency and ensures real-time customer communication.
Courier management software in Egypt leverages cutting-edge technologies such as artificial intelligence (AI) and machine learning (ML) to optimize delivery routes considering different parameters. It takes into account factors such as real-time traffic and weather conditions, promised SLAs, delivery location, etc., to find cost-efficient delivery routes. Moreover, the software also includes dynamic route planning to adapt last-minute requests and changes and generate a new delivery route while sending immediate alerts to inform all stakeholders of new delivery ETAs.
A courier management solution with a geocoding engine can make it easy to locate delivery addresses by converting text addresses into latitude and longitude. It is really helpful in countries like Egypt that don’t have a universal address system. Another major advantage of the geocoding engine is that it helps prevent delivery failures caused due to the inability to locate delivery locations.
Another key capability the courier management solution in Egypt should have is territory optimization, which categorizes large geographies into polygon sets and then assigns those sets or subzones to specific riders. It increases the chances of first-attempt delivery because of the familiarity of the rider with that particular zone. Besides, it also helps businesses with the optimal disbursal of orders to the fixed and freelance drivers based on costs and other crucial factors.
Data analytics, both predictive and prescriptive, can make courier companies identify potential bottlenecks and take preventive actions. It also empowers them to improve delivery scheduling, rider management, route planning, and other critical aspects of logistics management that directly impact customer experience and their bottom line. Using business intelligence capabilities, courier companies can generate and share customized reports with all the parties involved and make critical decisions associated with courier management.
Returns are an integral part of logistics management; managing them efficiently can enhance CX and build a positive brand image. To achieve the same, it is important that the courier management software should offer automated returns management. Automating the process will ensure faster pick-ups and minimize costs.
In countries like Egypt, where cash on delivery is still preferred over online payment for any purchase, it is important for businesses to have a system in place that ensures secure and seamless COD reconciliation. Therefore, make sure the courier management solution in Egypt has this feature to improve transactional transparency and make it easy for the riders to reconcile cash at the destination hub.
Shipsy offers an intelligent courier management system in Egypt that is equipped with all the above-mentioned and other advanced features to offer end-to-end logistics automation, 360-degree visibility, and more. It empowers businesses to maximize resource utilization, boost productivity, and improve customer experience.
By integrating Shipsy’s SaaS-based courier management solution, courier companies can seamlessly manage their logistics operations and monitor the performance of other third-party logistics companies they partner with to scale and expand business reach. They can also ensure unified communication and collaboration with all their stakeholders. With Shipsy’s courier management software, courier providers can unlock advantages such as:
To get a customized demo of Shipsy’s courier management software, visit our courier management solution page or contact our experts.
Logistics management software companies in Egypt offer advanced logistics solutions to streamline logistics operations, reduce costs, improve operational efficiency, and enhance customer experience.
Last mile logistics software in Egypt can help businesses overcome last mile delivery-related problems that impact customer experience and business reputation and lead to increased delivery costs.
