Guide to Providing the Right Mix of Societal & Financial Benefits to Riders to Boost CX

In today’s increasingly virtual and digitised world, a driver is the main physical touch point that connects an end-customer with delivery service. So, to truly enhance customer experience, businesses need to focus on improving the driver/delivery partner’s experience.

Data highlights that a 10% increase in driver retention led to a 24% improvement in customer ratings owing to increase in on-time deliveries and improvement in overall service quality. So, in other words it can be said that happy riders drive competitive advantage.

In this eBook we highlight:

  • 99.9% inventory accuracy
  • Why lack of visibility and poor and miscommunication are major drivers of rider attrition
  • How to provide the right mix of societal and financial benefits to enhance rider loyalty
  • How gamification & AI-powered feedback mechanisms enhances rider productivity

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