Leading Online Pharmacy Chain Reduces Delivery TAT by 18% Using a Unified Delivery Management Solution

Overview

Discover how one of India’s leading online pharmacy chains transformed its delivery operations to meet evolving customer expectations and aggressive service-level agreements (SLAs). This case study outlines their journey of overcoming key challenges, including fleet inefficiencies, rising delivery costs, and inconsistent customer experiences. With the implementation of a unified delivery management platform, they optimized on-demand and planned deliveries, automated fleet management, and introduced dynamic real-time ETAs. The result? A remarkable 18% reduction in delivery turnaround time, improved fleet utilization, seamless driver payouts, and enhanced end-customer satisfaction. Dive in to explore how innovation and automation empowered their success story.

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