Shipsy Empowered Oman’s Leading Telecom to Transform the Region’s Digital Marketplace Landscape

Our customer is Oman’s largest telecommunication service provider, holding a dominant 47.5% share of the mobile market in the country. 

In recent years, it strategically pivoted to digital transformation, with its eCommerce marketplace experiencing 25% quarter-over-quarter growth in deliveries and projections indicating continued exponential expansion. Manual order allocation, absence of intelligent automation and unified dashboard, growing last mile delivery costs were some of the major challenges that our client faced. Our client deployed Shipsy’s TMS solutions to overcome these hurdles.

Discover the full story to learn how Shipsy empowered our client to:

  1. Increase customer satisfaction to 64%
  2. Boost SLA adherence by 21%
  3. Expand 3x faster into new service areas
  4. Achieve 99.5% auto-allocation of orders
  5. Increase in deliveries from eCommerce marketplace by 25%

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