Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
A SaaS solution to help grow your business by achieving 100% perfect order execution at high volumes
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
The expansion of the eCommerce industry, changing delivery trends, and an ultra-competitive business environment have made courier companies in UAE ditch traditional delivery management practices and implement automation to ensure long-term success. Automation can help logistics providers to deal with delivery-related challenges such as traffic congestion, inefficient warehousing, truck driver shortage, and inability to achieve logistics sustainability. Investing in last mile delivery software in UAE can also help CEP businesses to understand customers’ needs to improve customer experience and build a positive brand image.
Apart from these two, there are many other reasons why a courier company should invest in an automated last mile solution in UAE. Let’s check them out in the next section.
Intelligent last mile delivery management solutions enable courier providers to track deliveries in real time, minimizing delivery delays, delivery failures, and other delivery-related challenges. It ensures that each vehicles’ capacity is utilized completely to increase deliveries per vehicle.
Using an advanced last mile solution can increase vehicle capacity utilization by 31%. Smart route planning, one of the prominent features of the software, minimizes fuel consumption and fuel costs. All this together contributes to reducing up to 14% last mile costs.
Reducing carbon footprint is one of the biggest challenges for courier companies. Implementing delivery automation empowers courier service providers to identify processes that lead to carbon emissions. The software leverages the capabilities of artificial intelligence, machine learning, and other technologies to provide useful insights using which businesses can make informed decisions. They can identify operational inefficiencies and take corrective measures.
Moreover, it prioritizes choosing environmentally sustainable modes of delivery. For example, for short-distance deliveries, the software chooses a rider with a bicycle. Similarly, it prioritizes electric vehicles over conventional vehicles.
Net promoter score (NPS) is the measure of customer loyalty and satisfaction. A high NPS means customers are more likely to recommend you to others. Advanced last mile solutions send real-time delivery updates to all stakeholders to let them know the leg-to-leg movement of the shipment.
By streamlining delivery processes, last mile software ensures on-time deliveries and real-time tracking. The software enables courier providers to offer multiple delivery options and manage them through a unified dashboard. All these, together, contribute to delighting customers and hence, improving the NPS by 26%.
The optimal use of existing resources can significantly shrink delivery costs and improve delivery profitability. Last mile delivery management software ensures the same by automating order allocation and facilitating order clubbing. It automatically assigns orders to a rider and vehicle based on vehicle type and size, type and size of goods, delivery location, and various other constraints.
Besides, the software offers automated order clubbing to accommodate new orders and return pick-ups with already planned orders. Both these features help to eliminate the need for leasing more vehicles and improve delivery productivity.
With automated route planning and optimization, smart last mile software prevents various delivery-related issues and enhances customer experience. While optimizing delivery routes, the software considers delivery location, delivery time windows, number of stops, real-time traffic and weather conditions, historical data of routes, and various other constraints.
The software generates a delivery route from the source to the destination and then back to the source. It also includes dynamic route planning to accommodate last-minute changes and requests such as rescheduling delivery or a return pick-up. Another benefit of delivery route optimization is it offers accurate delivery ETAs, which is important for planning deliveries and keeping customers informed.
The inability to manage returns is one of the obstacles that impact last mile success. A smart last mile solution ensures seamless returns management by automating the process and creating return requests in real time.
As soon as the system receives a return request, it automatically assigns the pickup request to a driver delivering orders within the vicinity of that requested location. Efficient returns management is favorable for a business’s bottom line; it also delights end customers.
A last mile delivery solution automates various last mile operations, including dispatch management, order allocation, vehicle selection, etc. When performed manually, these tasks consume a significant amount of time and resources. Moreover, manually performing last mile operations can cause operational inefficiencies and increase delivery costs.
Re-attempting deliveries impact customer experience and, of course, delivery costs. Delivery failures majorly happen due to customer unavailability, incorrect/incomplete delivery addresses, or when a customer doesn’t have enough cash available to pay for their COD order. Smart last mile delivery software improves the first-attempt delivery rate with real-time customer communication to confirm their availability at the given delivery location.
It includes an advanced geocoding feature to convert text-based addresses into latitude and longitude that are easy to locate. Moreover, the software also offers the option to pay online for a COD order.
Fake delivery attempts are a pain point for every courier service provider. It happens when a customer is available at the delivery address, but the rider marks the status of the order as “undelivered” because of customer unavailability.” Advanced last mile solutions automatically send an SMS or call to confirm the reason for non-delivery to take action accordingly.
Similarly, the software also helps courier companies to deal with dubious customers complaining that they haven’t received the order against a successfully delivered order. It offers an ePOD (electronic proof of delivery) feature to overcome this problem.
AI-driven last mile management software in UAE offers actionable insights associated with orders, riders, vehicles, and SLAs. Courier providers can track various metrics, such as the number of failed/missed/successful deliveries, the number of trips created, and more. These insights help make data-driven decisions to improve business profitability as well as customer experience.
Achieving superior customer experience is the primary goal of every business, including a courier service provider. By integrating smart last mile delivery software in UAE, businesses can directly look into customer feedback and send them alerts on delivery milestones.
The software also sends rider details to customers, and vice-versa, to help them connect and communicate in case of delivery rescheduling or location assistance, and more. This gives customers a sense of control over their deliveries, which helps improve their delivery experience by 28%.
Shipsy’s scalable and customizable last mile delivery solution can help courier companies and other businesses in UAE streamline their delivery management processes. It comes up with top-notch features such as automated dispatch management, real-time tracking, automated route optimization, dynamic route planning, status standardization, NDR management, and more.
These features, along with data analytics, help courier providers to achieve operational excellence, bring operational transparency, and deliver an excellent customer experience. It can help them improve business profitability. The software also comes up with highly intuitive data analytics to derive actionable insights and generate various reports to measure KPIs. To get a customized demo of our last mile delivery software in UAE, reach out to our experts here.
A last mile logistics software streamlines the entire delivery process to offer real-time shipment visibility, decrease delivery costs, boost customer experience, and provide various other benefits.
