Commonly Asked Questions about Delivery Management System or Software

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Created on May 18, 2021

It is undeniably true that a traditional delivery management system cannot cope with the increasing delivery-related demands and changing expectations of today’s customers. One way e-commerce, manufacturing, or any other business can meet these demands is by hiring separate teams for every task; however, it would cost a bit more. A solution that can help all types of businesses to manage their delivery operations is Delivery Management Software. 

DMS or delivery management software enable businesses to find ways to reduce delivery costs, minimize delivery time, decrease operational expenses, improve operational efficiency, and increase productivity. Let’s look into the frequently asked questions about this software- 

Delivery Management Software FAQs

What is delivery management software?

Delivery management software automates prime delivery-related tasks such as order segregation, order allocation, dispatching, route optimization, order tracking, and more to ensure each order is delivered in a timely and cost-effective manner. 

Why do you need delivery management software?

Customers these days want their order to be delivered as soon as possible, possibly on the same or the next day. And to meet these delivery expectations, every process needs to be accomplished within the defined time frame. Delivery management system streamlines order management, allocation of riders and vehicles, order pick up and dispatching, and all other processes to ensure that every order delivers on the given time. Doing this also helps in enhancing customer experience and bring operational visibility and transparency. 

Read more at- Why Do Businesses Need Delivery Management Software?

What are the key objectives of delivery management software?

The objectives of the delivery management system might vary depending on the particular needs of an organization. However, prime purposes are more or less the same. Delivery management system helps an organization with- 

  • Complete logistics visibility
  • Order management
  • Rider management
  • Real-time order tracking
  • Digitized route optimization
  • Multi-stop route planning
  • Reduce delivery turnaround time
  • Accurate ETAs

What is the best delivery management software?

The best delivery management software is the one that meets particular delivery-related requirements of your organization and also includes all the delivery management features. 

How do you manage a delivery driver?

Delivery management software facilitates managing all the riders from a single dashboard. It allows you to track and communicate with the riders in real-time. Besides, it also includes the “insights and analytics” option, which can help in evaluating the performance of each driver and looking into the number of successful and unsuccessful deliveries. Based on the information obtained from the reports, you can measure the performance of your riders. 

What is food delivery management software?

As the name implies, software that helps restaurants, QSRs, food joints, and other food delivery businesses to streamline their delivery processes is known as food delivery management system. It can help them to deliver all orders on time while reducing the delivery costs. 

Which is the best delivery management software in the UAE?

Shipsy’s delivery management software is the best DMS in the UAE. It helps e-commerce, manufacturing, and other companies to manage order deliveries in a timely and cost-controlled way. 

Which is the best delivery management software in India?

Shipsy offers SaaS-based delivery management software that can be customized to any business requirements. It is the best delivery management software in India that digitizes delivery processes to reduce delivery turnaround time, boost productivity, increase customer satisfaction, and render other benefits. 

How does delivery management software work?

Once integrated with your existing ERP system, the software looks into new order requests. It segregates the order based on delivery location, type of product, and other constraints. The software then assigns a vehicle and driver and generates automated delivery routes. It also provides a dedicated application to the riders to help them check new pick up requests and manage ongoing deliveries. The software also sends a tracking link to customers using which they can check delivery ETAs. 

What are the main features of delivery management software?

Some of the key features of such software include- 

  • Order management 
  • Vehicle capacity utilization
  • Real-time tracking
  • Driver app
  • COD payment calculation
  • Accurate ETAs
  • Reschedule deliveries
  • Share delivery feedback
  • Insights and analytics

These are just the basic features of delivery management solution. It may include other features as well. 

What are the benefits of delivery management software?

Easy to customize and integrate, delivery management software render a plethora of benefits, including-

  • Increased number of deliveries per vehicle
  • Minimized delivery cost
  • Complete operational visibility
  • Increased rate of first-attempt deliveries
  • 100% customer satisfaction
  • Reduction in the overall delivery lead time
  • Efficient delivery routes
  • Complete vehicle capacity utilization
  • On-time deliveries
  • Hassle-free rider management

How to get the best delivery management software?

To get the best delivery management system, all you have to do is to make sure that it is-

  • Easily customizable 
  • Easy to integrate with your existing ERP or OMS
  • Includes all the features that are mentioned in the aforementioned section
  • Quick to deploy and implement

What type of delivery management software should you choose?

In general, there are two types of delivery management software- on premises and cloud-based. If you choose the formar, then you have to find a reliable software development company to develop the software from scratch. The process may take several months or even years, depending on your particular requirements. 

However, SaaS-based software can be customized, deployed, and implemented in just a few days. All you have to do is to provide your particular requirements to the software provider. Another benefit of SaaS-based software, which can be deployed over the cloud, is that they can be accessed anywhere anytime from any device.  

Which company offers SaaS-based delivery management software?

Shipsy, a leading SaaS-based software suite provider, offers the best delivery management software in the market. Their software incorporates all the essential and advanced features that help organizations to forget the delivery-related challenges while saving significantly on the costs.

Does delivery management software include route planning?

Yes, most of the delivery management software come up with an automated route planning feature, which further includes dynamic route planning and multi-stop route planning. The feature helps in getting the most efficient delivery routes that are free from traffic congestions, road restrictions, and other hurdles, which cause delay in deliveries and increases the delivery cost. 

What are the cons of using delivery management software?

Getting a digitized delivery management system is a one-time investment, which is way too less than hiring separate teams for managing various aspects of deliveries. There is no disadvantage of using such software.

What is the role of delivery management software in improving e-commerce last-mile delivery operations?

The software plays a pivotal role in e-commerce last-mile delivery management. It digitizes core tasks of deliveries. When software performs these tasks without any human intervention, you can be free from the worries like delayed deliveries, high cost, customer dissatisfaction, and other challenges. 

How does delivery management software help in improving delivery operations?

Such software automates and streamlines delivery processes to facilitate timely completion of every operation. Also, it provides insights that can be used to rebuild business strategies to improve delivery operations. 

If you have any other query about delivery management software, then feel free to contact Shipsy’s experts. 

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