Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
A SaaS solution to help grow your business by achieving 100% perfect order execution at high volumes
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
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The United Kingdom is the world’s third-largest e-commerce market, with a high penetration rate that is expected to reach 84.2% by 2025. It also owns the highest share of online retailing in the world. The exponential growth of e-commerce, retail, and other industries, changes in delivery trends and customer shopping behavior, and the competitive landscape is pushing businesses to partner with courier companies in the UK.
These companies offer diverse service offerings and have expertise to ensure the smooth and cost-effective movement of goods from one location to another. Since each courier service provider has its own strengths, capabilities and service portfolio, it is important that businesses choose the one that fits their specific business use cases and aligns well with the evolving business needs.
Here, we share the key considerations to keep in mind while choosing a courier company in UK, the core capabilities to focus on, and how to leverage smart courier management solutions for the best results.
Look for a courier company in the UK that offers you wide geographical coverage, both domestic and international. It helps a business to expand seamlessly and reach more customers.
Many courier companies put restrictions on the weight and dimensions of the packages they deliver. Therefore, it is important to find the one as per your particular business requirements.
The cost of moving a parcel from one place to another depends on various factors, including the type of delivery (same-day, next-day, etc.), type of goods, and more. Therefore, it is important to check the pricing structure of the company before finalizing the one.
To gain a competitive advantage and enhance customer experience, it is important to ensure speedy deliveries. Look for a courier company that offers expedited delivery services, such as same-day/next-day delivery, overnight delivery, express delivery, and day courier.
It is great if the courier company in the UK has prior experience and expertise in handling and delivering the type of goods your business offers. The company would easily understand customers’ behavior and your business requirements.
Make sure the courier company in the UK uses advanced courier management solutions to streamline courier operations, provide you granular level visibility into courier operations, and communicate with customers.
According to Statista, 27.7% of the customers said that being available at the delivery location at an inconvenient time is one of the main challenges with courier services. Offering the flexibility of choosing delivery time windows can resolve this challenge.
Logistics automation implemented through a smart courier management platform helps courier companies to automate dispatch and route optimization processes to ensure deliveries within specific time windows.
A fake delivery attempt is one of the biggest problems encountered with parcel deliveries. According to Statista, around 26.7% of customers face this problem. A fake delivery attempt means a customer who is waiting for his/her order receives a message saying “delivery couldn’t be done due to the unavailability of the customer”.
A smart courier management platform enables courier companies in the UK to minimize this problem by automatically sending a message or call as soon as a driver marks an order “undelivered”. Through that message or call, customers can validate the delivery status or raise a complaint.
As much as 12.9% of customers said that their parcel was left at an unsecured place. Similarly, 7.4% of customers said that their order was delivered to a different location. Intelligent courier management solutions offer real-time order tracking to all stakeholders to keep them updated with the status of their orders. It is also powered by capabilities like geo-tracking that automatically trigger alerts in case of misroutes, diversions, delays, unplanned stoppages, and more.
Late delivery is also one of the main problems encountered by customers in the UK. It directly impacts a brand’s reputation and customer retention rate. Advanced courier management platforms help courier companies to automate time-consuming processes and speed up the delivery process. With features like intelligent delivery route planning, the courier management solution finds the optimal delivery routes that increase the chances for on-time deliveries.
Apart from overcoming the aforementioned challenges, the smart courier management platform also empowers courier companies to make data-driven decisions leveraging data analytics. It enables them to seamlessly manage, communicate, and collaborate with all their clients (retailers, e-commerce companies, etc.) through smart dashboards.
Shipsy offers a smart courier management solution to empower courier companies in the UK to seamlessly manage courier and parcel deliveries. This SaaS-based solution offers granular level visibility into the courier operations to maintain transparency among stakeholders. Powered by cutting-edge technologies such as artificial intelligence, machine learning, and advanced data analytics, Shipsy’s courier management software facilitates first, middle, and last-mile management.
By implementing Shipsy’s courier management platform, courier companies can minimize manual intervention, cope with growing customer demands, enhance customer experience, and unlock benefits such as:
To know more about the courier management solution, visit our website or contact our experts here.
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