Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
A SaaS solution to help grow your business by achieving 100% perfect order execution at high volumes
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
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According to the Market Insights Reports, the CEP industry in the KSA is projected to reach USD 970 million by 2025. Thanks to the booming eCommerce industry, increasing trade activities, the country’s strategic location, and rapidly improving infrastructure. Another major driving force that is fueling the growth of the KSA’s CEP industry is its Vision 2030 program, which allows foreign companies to run their business in the country with 100% ownership. The program aims to strengthen Saudi Arabia’s logistics and supply chain industry.
The growth in the KSA’s CEP and logistics industry demands courier providers to keep pace with upcoming delivery trends and understand customer needs to improve customer experience. It also creates a lucrative landscape for courier management software in Saudi Arabia. An intelligent courier management solution streamlines end-to-end courier operations to bring operational efficiency, enhance customer experience, and boost business profitability.
As mentioned earlier, courier management software allows seamless management and monitoring of all courier operations. It helps courier companies to:
Now that we have established how a courier management solution can make a difference to your business, let’s glance through the points to consider before choosing one.
An automated courier management system in Saudi Arabia empowers logistics companies to streamline courier operations while eliminating challenges such as inefficient cash management, poor visibility, inability to locate delivery addresses due to the absence of postal codes, and high returns. To get the best courier management platform for your business, keep the following points in mind:
Make sure the courier management system is scalable and can be configured to meet your specific business requirements. While customization makes a business fit for your business, scalability ensures that additional features and functionalities can be added to it to fulfill future requirements. Therefore, it is one of the major considerations for choosing a courier management platform.
Smart courier management systems automate first, middle, and last mile delivery operations. It digitizes soft data captures, pickup requests, consignment scanning, allocation of origin hub, and more. The software also automates other operations, such as package sorting, AWB bill generation, label generation, and tracking hub-to-hub movements.
An AI-based courier software in Saudi Arabia also automates trip creation, real-time order tracking, order clubbing, and vehicle capacity utilization, which are crucial last mile operations. Besides, the software also facilitates effortless customs clearance via digitized documentation and declarations. Apart from minimizing human intervention, logistics automation also eliminates the possibility of errors in the process, ensures optimal resource utilization, and reduces overall logistics costs.
Poor visibility and control over shipments is one of the biggest challenges ahead of courier companies. It leads to delivery delays, returns, and poor customer experience. Therefore, select a courier management software that offers 360-degree visibility on shipments to all stakeholders. Along with better customer engagement, real-time tracking also benefits to save costs incurred because of inefficient route planning, driver deviating from system-generated routes, and more.
Automated route planning and optimization should also be a part of advanced courier management software. It helps in generating the most efficient delivery routes based on delivery location, delivery time window, multiple stops, real-time traffic and weather conditions, historical data of routes, and various other constraints. The software also facilitates dynamic route planning to immediately generate new routes in case of any last-minute changes, such as order rescheduling or order cancellation. AI-powered route optimization also empowers stakeholders to get accurate ETAs and real-time updates on delivery.
Territory optimization and geocoding are the two essential features that should be there in an advanced courier management platform. The former breaks pre-defined geographical areas into various pin codes, polygon sets, and area names to make order allocation and driver selection smoother and simpler. On the other hand, the latter converts text-based addresses into exact lat-longs to ensure highly accurate customer addresses.
Managing cash on delivery orders and driver payout is also challenging for most courier providers that are still relying on traditional practices. The lack of an automated cash management system minimizes transaction transparency and increases the chances of fraud. Therefore, look for courier management solutions that offer COD reconciliation and payout settlements. Also check if the software offers a digital payment method option for COD orders so that customers can get an online payment link for the COD order at the time of delivery.
Another key thing to consider is 3PL management. At times, most courier companies partner with other third-party logistics providers to expand and scale. Just like courier management, managing these 3PLs is equally important. Therefore, it is important that the courier management solution you choose offers 3PL management along with real-time tracking of shipments and performance monitoring. It should also automatically prioritize the selection of third-party logistics partners based on SLAs, performance, service type, cost, distance and other factors.
Returns can bleed a business dry if managed inefficiently. Therefore, select a courier management solution that automates this process to club return requests with already-planned deliveries and generate the most efficient routes for return pickups. It would help in saving the overall logistics costs and boosting customer experience.
Shipsy’s SaaS-based courier management system offers end-to-end courier management utilizing the capabilities of artificial intelligence and machine learning. It comes with built-in APIs to seamlessly integrate with existing ERP/OMS/WMS and ensure shorter onboarding times and a minimal learning curve.
The software also facilitates hassle-free management and monitoring of third-party logistics providers that most courier companies onboard for scaling and expanding operations. Logistics providers can manage multiple courier providers, track multiple shipments, and monitor their performance from a single dashboard.
It also offers advanced data analytics to allow courier companies to make informed decisions and track various metrics. The software also provides two highly customized offerings: routing playground and Shipsy Business Intelligence (BI). The routing playground helps in planning the most efficient delivery routes, while Shispy BI allows customers to make sense of their data without getting involved in any type of coding.
If you are interested to know more about the features and functionalities of courier management software and how it can be beneficial for your business, schedule a demo today.
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