Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
A SaaS solution to help grow your business by achieving 100% perfect order execution at high volumes
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
The UAE’s CEP market is witnessing an upward trajectory and is expected to be valued at approximately USD 1.6 billion by 2028. The booming eCommerce industry, intensifying international trade activities, adoption of the multimodal logistics model, and various other factors are fostering the growth of the CEP market. To quickly adapt to the needs of eCommerce companies and cope with the changing delivery trends, most CEP providers are investing in technology such as courier management software in UAE.
Advanced courier management solutions streamline end-to-end courier management while providing real-time visibility on the courier or parcels. It empowers courier service providers to plan, manage, perform, monitor, and track courier activities to ensure smooth, timely, and cost-effective movement of parcels from source to destination. It also helps in dealing with various logistics challenges that hinder the growth of a business and impact customer experience. Let’s dig deeper into how an automated courier management system combats top logistics management challenges in the UAE.
The UAE doesn’t have a universal address system, and its regions don’t have postal codes. This makes it challenging for the riders to locate delivery addresses and deliver on time. The inability to locate delivery addresses also leads to delivery failures and returns.
Solution: An AI-powered courier management solution has an advanced geocoding feature, which turns text-based addresses into precise lat-long (latitude and longitude). Besides it also includes an automated route planning and optimization feature to generate optimal delivery routes that ensure on-time deliveries and optimal resource utilization.
The UAE has a COD culture; most shoppers prefer to pay cash on delivery for their orders. While it is convenient for customers, the COD payment mode carries a number of risks for the courier service providers. These risks include delivery rejections by a dissatisfied customer, refusal to accept the parcel, cash shortage at the time of order delivery, and more. Moreover, managing COD orders adds another inconvenience to the already-complex delivery process.
Solution: Courier management software provides a feature of online payment for cash on delivery orders. It means customers who have selected to pay at the time of delivery can request an online payment link and make the payment immediately. Providing this feature also improves the chances of first-attempt delivery and the customer experience.
Poor territory planning makes it challenging to allocate orders to particular riders. It also makes it difficult to obtain real-time updates on riders and optimize delivery routes for each delivery. It is one of the major challenges faced by courier companies in UAE.
Solution: With territory optimization, smart courier management solutions enable courier providers to shrink operational costs and increase the number of deliveries per day. The software breaks a pre-defined geographical area into different pin codes, area names, and polygon sets. It then assigns a delivery to fixed and freelance drivers based on different constraints.
Inefficient warehouse management and poor coordination is one of the most common issues for those logistics providers that are still following conventional practices. The lack of a digital management system in the warehouse impacts operational workflows, including order picking, packing, and delivery. Apart from this, it also makes it difficult to update the stock levels. Inefficient warehouse management can lead to delivery delays, operational inconsistencies, and low business profitability.
Solution: Advanced courier management software in UAE streamline end-to-end logistics management. It automates first-mile pickup operations, such as managing pickup requests, origin hub allocation, driver allocation, and order tracking. The courier management software can be seamlessly integrated with the existing warehouse management system to streamline warehouse operations and inventory management.
The software also digitizes mid-mile processes, including bagging, sorting, and managing hub-to-hub movements. Finally, the courier management solution also integrates exceptional capabilities to the last mile journey with smart trip creation, dynamic routing, vehicle capacity utilization, real-time order tracking, and returns management. It also enables courier providers to collect electronic proof of delivery and customer feedback.
Approximately 80% of the complete freight transported across the UAE is through trucks, and the shortage of truck drivers can impact business productivity and scar an entire logistics business. It is one of the major challenges in front of third-party logistics service providers in the region.
Solution: An automated courier management system in UAE offers vehicle capacity utilization as one of the key features. It automates the order allocation process to ensure the maximum number of parcels can be delivered using the least resources possible. For assigning orders to the right vehicle and driver, the software considers the size and type of goods, type, size and capacity of the vehicle, delivery location, delivery time windows, and various other constraints.
Apart from this, the courier software in UAE also provides a loading and unloading sequence to avoid any hassle or delay at the time of delivery. The software ensures up to a 31% increase in vehicle capacity utilization. It also eliminates the need for hiring more vehicles to facilitate deliveries and the movement of goods from one location to another.
Inefficiently managing returns impact customer experience and adds to the already-high cost of last mile delivery. Courier service providers cannot improve the process with a traditional delivery management system.
Solution: Advanced courier management solutions automate the returns process to ensure faster return pickups and boost customer experience. As soon as the system records a return request, it looks for drivers within the proximity of that customer’s location. Once the software finds a driver, it assigns the reverse pickup to save time, resources, and costs that would otherwise be involved while creating a new pickup journey for that product.
Shipsy’s AI-powered courier management system empowers courier companies to automate first-mile pickups, mid-mile operations, and last-mile delivery processes. With end-to-end logistics automation, it drives seamless parcel management with 360-degree visibility for all stakeholders.
It is a scalable and customizable SaaS-based solution that has a unified dashboard to manage all courier-related operations and communicate with all stakeholders. Shipsy’s courier management software can be seamlessly integrated into any existing ERP/WMS/OMS.
With smart data analytics, the courier management platform can improve KPI benchmarking and make well-informed decisions. Using data-driven dashboards, courier providers can also get useful insights such as the number of trips created, vehicles assigned, the number of failed/successful/missed deliveries, tasks assigned to different trips, and more.
The smart courier management platform also has advanced features such as NDR management and arresting fake delivery attempts to look into non-delivery reasons and take corrective measures and deal with dubious customers. The courier management solution enables third-party logistics providers to unlock various benefits, including:
To understand the features and functionalities of our courier management solution thoroughly, visit our solution page or request a custom demo.
Investing in last mile delivery software in UAE can also help CEP businesses to understand customers’ needs to improve customer experience and build a positive brand image.
Dubai’s strategic geographical location in the middle of Europe and Asia caters to both the East and West and hence, provides ideal trading conditions for the United Arab of Emirates
