Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
A SaaS solution to help grow your business by achieving 100% perfect order execution at high volumes
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
Before we delve deeper into the ways a last mile delivery solution in UAE helps logistics companies to improve customer experience, let’s establish its significance in modern-day delivery operations. A last mile delivery solution streamlines end-to-end delivery management to minimize dependency on human elements, drive business growth, improve brand reputation, and enhance customer experience. All these factors are important for the success of a business. Here is how a last mile delivery solution in UAE helps courier providers to deliver a delightful customer experience.
Long gone are the days when customers were happy with just one delivery option, i.e., home delivery. Modern customers want different delivery choices; some prefer to buy online and pick from stores, while others expect a business to offer curbside pickup. For a courier provider in UAE, it is challenging to manage all types of deliveries with conventional delivery management methods.
How does a last mile solution help?
A last mile delivery management software in UAE offers a unified dashboard to manage omnichannel fulfillment. Logistics service providers can track all consignments being delivered through different modes from a single place.
Providing customers with the choice of selecting delivery time windows contributes to enhancing their experience. It also increases the chances for the first-attempt delivery. To understand this, let’s take an example. A customer runs a business and is not available at home from 9 am to 5 pm. Now, if the driver attempts the delivery during this period, it will fail. On the other hand, if the customer gets the option to select a particular delivery time window, then the driver would know when to attempt the delivery, and it will not fail.
How does a last mile delivery management solution help?
Allowing customers to choose a particular delivery time window is not a big deal; however, what’s challenging for courier providers is to ensure all orders are delivered within that window. Here is when a last mile delivery solution in UAE comes into play. A last mile delivery management software automates the route optimization process to generate delivery routes based on delivery location, delivery time window, real-time traffic and weather conditions, and other constraints. Route optimization ensures on-time delivery of each consignment and also shrinks fuel costs.
Offering real-time visibility on the consignment gives customers a sense of control over the delivery process. It builds a positive brand image and enhances customer experience. Along with real-time visibility, customers also expect to receive accurate delivery ETAs. Logistics providers who still rely on traditional delivery management solutions won’t be able to get this visibility for themselves as well as for stakeholders.
How does last mile delivery software help?
An automated last mile delivery system software allows courier providers to track multiple deliveries from a single dashboard. It sends a tracking link, along with real-time alerts on each delivery milestone, to customers so that they can check the status of their order in real time. It keeps them connected throughout a product’s journey from the source to the destination.
The most common reasons for delivery delays in UAE include traffic congestion and incorrect/incomplete delivery addresses. A delay in order delivery not only leads to poor customer experience but also increases the chances for returns.
How does last mile delivery management software in UAE help?
An advanced last mile solution automates the route planning and optimization process to generate the most efficient delivery routes considering multiple delivery stops. The feature also includes dynamic route planning to accommodate last-minute requests or immediately generate new delivery routes in case of traffic, road accidents, or any other unforeseen circumstances.
To combat the vague delivery address challenge, the last mile management solution in UAE has an advanced geocoding feature. It automatically turns text-based addresses into exact latitude and longitude coordinates. These coordinates make the delivery address easily locatable.
Apart from on-time deliveries, customers also expect a business to offer faster and seamless returns. For courier providers, facilitating the same means creating a trip from scratch, which impacts the overall delivery costs.
How does a last mile delivery solution help?
Smart last mile logistics management solutions in UAE have an order clubbing feature to accommodate return requests with the already-planned deliveries. For example, if a driver is delivering orders within A to C locations and the system receives a return request from the B location that is in between A and C, then it will automatically assign the reverse pick up to that particular driver. It saves not only time and resources but also delivery costs.
Each customer wants to be heard and understood. However, logistics providers lacking digital delivery management systems may not understand the customers’ requirements. This can directly impact customer experience.
Intelligent last mile delivery solutions leverage artificial intelligence, machine learning, and other top technologies to make the most of data and get useful insights. Data analytics can contribute to comprehending customers’ specific requirements and making informed decisions. In fact, courier providers can also improve their operations by tracking metrics such as the number of failed/missed/successful deliveries, the number of trips created, vehicles assigned, etc.
Like courier companies, customers these days are equally concerned about delivery sustainability. They want courier companies to adopt sustainable practices to reduce CO2 emissions, which is expected to rise by 30% by 2030, as per The World Economic Forum report. However, the first challenge courier companies in UAE face is to identify areas or processes that cause CO2 emissions.
How does last mile delivery solution in UAE help?
Last mile delivery software contributes to shrinking carbon footprint by automating route optimization, minimizing the distance traveled, and utilizing the capacity of each vehicle completely. It also offers data analytics to help courier providers measure their carbon footprint and make well-informed decisions to reduce it.
Shipsy’s AI-powered last mile delivery solution empowers courier providers to deliver a delightful customer experience by understanding their specific needs and providing delivery services accordingly. Apart from automated dispatch management, route optimization, real-time tracking, and data analytics, the software also offers NDR management and returns management. By integrating this customizable and scalable SaaS-based solution, courier companies can unlock ample of benefits, including:
So, if you are a courier service provider in UAE struggling to improve customer experience and improve business profitability, then get Shipsy’s advanced last mile delivery solution today. Before integrating the solution, you can also request a demo to understand its features and functionalities in detail.
Investing in logistics management software can help utilize existing resources optimally, reduce logistics costs, boost customer experience, and ensure long-term business success.
A last mile logistics software streamlines the entire delivery process to offer real-time shipment visibility, decrease delivery costs, boost customer experience, and provide various other benefits.
