Updated on March 2nd, 2022
Suppose you want to purchase a mobile phone online and an e-commerce store is showing its expected delivery within 3 days. However, there is another e-store that is delivering the same mobile phone on the same day.
Which one would you choose?
Of course, the one that offers the same-day delivery.
This example is enough to understand the changing delivery-related expectations of today’s customers.
Nobody loves to wait for their order; even customers are also willing to subscribe for the memberships for getting free and express deliveries. Considering this situation, it would be no wrong to say that an e-commerce company taking too long to deliver its products might lose its customer base gradually.
As the world combats with the Covid-19 impact, e-commerce is one of the key industries driving market growth. Talking particularly about Saudi Arabia, last-mile delivery is the biggest challenge ahead of businesses. The geographical limitations of the country also pose certain challenges in this regard.
The prime reason behind it is that there are no postal codes/rarely used. Riders associated with the express delivery companies had to struggle to locate the addresses. They often have to ask for landmarks or request WhatsApp locations to deliver orders. This can cause problems like increased RTO and delayed deliveries.
Hence, using express delivery software in Saudi Arabia comes with a lot of advantages.
If you are running an e-commerce or any other business where the timely and cost-effective delivery of the products matters a lot, then offering express delivery services can help you to have an edge over your competitors.
Moreover, it can also contribute to an increase in the customer base and loyalty.
Now, this brings us to a question – How to choose the best express delivery software in Saudi Arabia.
Here, we discuss the key considerations that you must have in your mind while making the choice as well as the benefits of using express delivery software.
An express delivery software that is designed to meet particular delivery-related needs of your business is one the best for you. The software helps you optimize your route, automate the parcel sorting and allocation and comes with real-time tracking options to offer a better control over the entire delivery process.
As every business has different needs, we recommend investing in a custom-made express delivery software in Saudi Arabia. This is because the national policies and logistics constraints require specific functionalities.
Below, we share some must-have features and functionalities for an express delivery software that you must keep in mind while making the choice.
The express delivery software should be easy and quick to integrate with your present ERP system so that you can upgrade your delivery management in no time. Also, make sure the company you are purchasing the software from provides a detailed demo of the software to make your professionals understand every feature and functionality.
The express delivery software performing the parcel segregation and allocation task can save a huge amount of time and effort. Therefore, you need to ensure this feature in the software.
It should consider all the allocation rules (delivery time window, type of product, the volume of products, etc.) for allocating orders to the right vehicle and driver.
Manually choosing delivery routes is a tedious job that not only eats up a lot of time but also needs a huge team of professionals. Investing in a reliable and robust express delivery software, such as the one from Shispy, will allow you to automate route planning and use optimization feature. This can be a boon and save cost and time.
Therefore, don’t forget to look for this feature. It would be good if the software also provides dynamic route planning and multi-stop route planning features.
The software should have a feature to track every consignment in real-time. The feature should be accessible to both the vendor and the end customer. This would not only improve customer experience but also minimize customer calls to your support center.
The software should have a dedicated panel or application to help riders manage trips efficiently. The panel would help them to check the preferred delivery time of customers, their particular delivery-related requirements, notifications when a customer modifies or cancels the order, and the route for the delivery.
The software should provide means to bring transparency in the operations so that customers can communicate directly to the riders. They can submit feedback on the delivery or raise complaints if the order gets delayed.
Hence, you gain insights into your customer experiences and find what they like and expect from you. Using an express delivery software can definitely improve your CX, which translates into higher revenue and brand equity.
Any business undertaking and innovation gets successful only if it is backed by the right partnership and has a right plan.
So, to unlock the maximum potential of your business, we recommend investing in a SaaS-based express delivery software from Shipsy.
We offer SaaS-based software that can be quickly customized and deployed. Moreover, you don’t have to worry about the maintenance of the software as we walk every step with you.
In case, if your business grows, you can also ask for adding new features to your software. Get it right away to improve your delivery operations, save the delivery costs, and delight your customers.
To know more, and to book a demo, please get in touch with our experts today!