Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
A SaaS solution to help grow your business by achieving 100% perfect order execution at high volumes
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
The global growth of the eCommerce sector, mainly due to the pandemic, has dramatically increased the volume of the parcels delivered each day. Like other countries, The Kingdom of Saudi Arabia is also witnessing immense growth in the eCommerce industry, leading to the growth of the last mile market and increasing demand for last mile delivery software in Saudi Arabia. According to Allied Market Research, the KSA’s last mile market is estimated to reach $520.9 million by 2030.
Besides the booming eCommerce market, increasing trading activities and the expansion of last mile delivery services by foreign firms in Saudi Arabia are two other driving forces behind last mile market growth in Saudi Arabia. While the last mile market is thriving exponentially, many logistics providers are still following traditional delivery management practices and facing challenges such as poor control and visibility on consignments, delivery failures, delivery delays, difficulty in cash handling, and high returns.
All these challenges directly impact customer experience and contribute to increasing last mile delivery costs, which is already more than 50% of the entire shipping costs. Implementing last mile delivery management software in Saudi Arabia can help businesses to combat these challenges and shrink overall delivery costs. Before digging deeper into how the software empowers courier companies, eCommerce companies, retailers, and other businesses to minimize last mile costs, let’s have a look at how these challenges contribute to increasing the costs.
Conventional delivery management methods don’t provide visibility and control on the consignments. Lack of visibility or the inability to track consignment can cause delivery SLA breaches as the drivers may take unnecessary diversions or stoppages. It can also impact drivers’ productivity and delivery profitability and increase last mile costs due to more fuel consumption. Moreover, no stakeholder would know the exact status of the parcel, which can impact customer experience.
A smart last mile delivery management platform allows stakeholders to track each consignment in real time. It means they know where exactly the parcel is and when it will be delivered. Besides, the software sends real-time alerts and updates to customers on each key milestone completion right after placing the order. It keeps the customer informed and gives them a sense of control over their order, which means they would be willing to wait for their order even if it is delayed due to some valid reason. Another key benefit of real-time tracking is that it minimizes the chances and, thereby, the cost of returns that might happen due to delayed deliveries.
One of the common reasons for delivery failures in Saudi Arabia is incomplete or incorrect delivery addresses. Since Saudi Arabia doesn’t have a universal address system, it is challenging for delivery drivers to find the delivery location and deliver orders within the specified time. Delivery failures can lead to order returns and an increased number of delivery attempts, which increases the cost of last mile delivery.
AI-powered last mile delivery management solutions in Saudi Arabia can overcome this problem with its advanced geocoding feature. The feature converts text addresses into accurate longitude and latitude, which are easy to locate. Moreover, it can also help get useful insights to know the areas/regions with high delivery failure rates. These insights help logistics providers to make informed decisions.
Traditional delivery management methods require manual route planning and optimization, which can cause delivery delays. It can also increase fuel costs and lead to idling of vehicles and other delivery-related issues contribute to increasing delivery costs.
Smart last mile delivery management solutions automate the route planning and optimization to generate the most efficient delivery routes. It also includes dynamic route planning and multi-stop route planning to immediately design new delivery routes in case of unforeseen situations such as road closures, road accidents, and more. As soon as the last mile delivery software generates a new route, it updates customers with new delivery ETAs. Efficient route optimization ensures on-time deliveries, minimizes delivery costs, and reduces CO2 emissions.
Performing last mile delivery operations, such as order allocation, order clubbing, route optimization, and more, consume a significant amount of time and costs. Moreover, it also increases the chances of errors as processes such as order allocation and route optimization need considering multiple parameters.
Smart last mile delivery solutions minimize dependency on human resources and reduce the costs involved in hiring dedicated teams to perform different operations. Automating last mile management operations also expedites the delivery process and boosts customer experience with on-time deliveries, regular delivery updates, and real-time tracking.
Shipsy’s AI-powered last mile delivery management software in Saudi Arabia streamlines delivery management by automating operations such as dispatching, route optimization, order tracking, order clubbing, and returns management. Automation reduces dependency on human resources, which further reduces labor costs. The last mile solution can reduce up to 14% last mile delivery costs.
By automating route planning and optimization, the software finds the most efficient delivery route based on delivery location, delivery time window, real-time traffic and weather conditions, and other factors. It reduces fuel consumption and hence fuel costs.
With automated order allocation, the last mile management software utilizes resources optimally, which reduces the need for hiring more vehicles and increases the number of deliveries per vehicle. Using the software, courier companies can increase vehicle capacity utilization by 31%.
Intelligent last mile delivery management platform also automates returns management to club reverse pick-up requests with already-planned deliveries and save additional costs. Shipsy’s SaaS-based last mile delivery solution is customizable and scalable and can be seamlessly integrated with existing ERP/WMS/OMS.
To know more about Shipsy’s last mile delivery solution, its features, and key functionalities, visit our solution page or schedule a custom demo today.
Read how the Courier, Express & Parcel industry is evolving in Saudi Arabia. Explore the challenges & opportunities a courier company in Saudi Arabia faces when it comes to logistics automation.
With ~2 billion potential clients in Europe, Asia & Africa and Government steering away from an oil-based economy, the freight management landscape in Saudi Arabia is in for a massive change in 2023.
