7 Features To Look For Before Choosing Logistics Software In Malaysia


7 Features To Look For Before Choosing Logistics Software In Malaysia

The logistics industry in Malaysia has grown exponentially. It is projected to record a CAGR of 4% during 2022-2027. Key drivers of growth of the Malaysian logistics and freight industry include the expansion of e-commerce, the growing reliance on cold chain logistics and last mile delivery services, intensifying global trade operations, and ballooning demand for efficient last mile services. The growth in the logistics sector demands investment in the logistics infrastructure and the technology adoption. Before we move on to what features you should look for in the logistics software in Malaysia, let’s look at major logistics challenges.

Logistics Challenges In Malaysia

  • Scaling logistics operations to meet consumers’ delivery expectations, coping with the latest delivery trends, and manage increasing order volumes is one of the biggest challenges logistics companies in Malaysia are facing.
  • The Malaysian logistics industry is also facing acute driver shortage and capacity crunches.
logistics challenges in Malaysia

  • Lack of automation is yet another major challenge that logistics companies in Malaysia face. It increases reliance on manual elements for logistics planning, tracking, and management, which further results in operational inefficiencies and inaccuracies.
  • Adhering to government regulations such as ESG (Environmental, Social, and Governance) compliance is a challenge for Malaysian logistics service providers. Due to lack of automation, it is difficult for the LSPs to measure their carbon footprints and take actions to reduce them.

Logistics Software In Malaysia: How To Choose The Best One

When choosing logistics software in Malaysia, the first thing you need to ensure is it should be customizable to suit your specific business needs. Once you find a customizable logistics management software in Malaysia, look for the following features:

Automation of First, Middle, and Last Mile Processes

The logistics management software you choose should offer automation of first-mile pickups, middle mile trip creation, hub pickups, order allocation, route planning, and more along with complete visibility on the movement of goods. Automation of all logistics processes using one software minimizes manual intervention while significantly saving time and overall logistics costs.

Effortless 3PL Management

Logistics companies often tie up with other 3PL partners to expand their geographical reach, scale their operations, and meet specific needs of their customers. However, with logistics outsourcing, it becomes difficult to have complete control and visibility over shipments. Therefore, the logistics management software you choose should offer multiple 3PL management from a single dashboard.

Intelligent Route Planning

Automated route planning and optimization should also be a part of the logistics management software in Malaysia. The feature automates the time-consuming process and designs optimal routes considering multiple constraints such as real-time traffic and weather conditions, historical data of routes, delivery time window, delivery location, multiple stops, and more. Well-planned routes ensure timely deliveries, maximize vehicle capacity utilization, reduce the chances for returns, and contribute to minimizing carbon emissions.

Dynamic Route Planning

Dynamic route planning helps to accommodate last minute orders and return requests to the already planned deliveries. Therefore, it should be one of the essential features of a smart logistics management system. The feature smartly clubs new orders or return requests with an already planned order to save resources, time, and costs and enhance customer experience.

Real-time Tracking

Real-time tracking helps to know the exact status and ETA (estimated time of arrival) of the shipment, which makes it an important feature of logistics software in Malaysia. With this feature, all stakeholders can know where the shipment is. And if it gets delayed, they can also check the reason for the late delivery along with the new ETA.

how to choose logistics software in Malaysia

Communication and Collaboration

Poor communication among stakeholders can impact the delivery experience. An advanced logistics management solution in Malaysia should offer means to communicate and collaborate with internal teams as well as customers. It should automatically trigger shipment status updates to stakeholders via WhatsApp/Email/SMS.

Proof of Delivery and Non-Delivery Reasons Management

The logistics management software in Malaysia should offer a feature to collect digitized proof of delivery. The feature helps to deal with dubious customers who raise false complaints or missing or failed deliveries. Similarly, the software should also have a feature for NDR management so that the logistics service providers can figure out and validate the exact non-delivery reasons and take immediate action.

Shipsy: Smart Logistics Software In Malaysia To Streamline Logistics Operations

Shipsy offers AI-enabled logistics management software to streamline end-to-end logistics, including the first mile, middle mile, and last mile. The customizable SaaS-based logistics management solution automates all logistics operations to minimize manual intervention, eliminate the chances of errors, speed up the delivery process, reduce overall logistics costs, and boost customer experience.

It provides a unified interface for carrier allocation, booking, and tracking that further empowers businesses to have full control of the logistics operations. Shipsy’s logistics management platform leverages advanced technologies such as AI, ML, and more to smartly optimize delivery routes and ensure on-time deliveries while reducing fuel costs and carbon footprints.

The advanced logistics management solution also provides data analytics to allow businesses to make data-driven decisions and measure various metrics. Using Shipsy’s smart logistics management solution, businesses can also communicate and collaborate with all stakeholders, which improves transparency and the brand’s reputation. Here is how Shipsy’s logistics software in Malaysia impacts logistics operations:

  • 34% reduction in incidental expenses
  • 12% reduction in freight cost 
  • 23% reduction in last-mile delivery cost
  • 28% reduction in customer complaints
  • 14% decrease in last-mile delivery costs
  • 32% increase in mid-mile vehicle utilization
  • 37% decrease in ETA SLA breaches
  • 64% increase in positive customer experience

To know more about Shipsy’s logistics management software solution, visit our website or contact our experts for a demo.


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