Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
With the rise of e-commerce and same-day delivery options, timely and efficient deliveries have become a competitive advantage.
Businesses that can optimize their delivery processes can not only improve customer satisfaction but can also reduce operational costs, minimize environmental impact, and gain a competitive edge in the market.
Stats report that more than 70% of global businesses are serving customers while preparing for a potential recession in 2023.
Businesses with digitized and automated logistics management are doing so by readjusting their approaches to evolving operations and pricing and shifting growth strategies to stay competitive.
Other brands are slashing prices as a short-term method to boost sales, which can swiftly erode their bottom lines. Hence, having a well-calculated data-driven approach towards logistics management is critical for unlocking delivery efficiency.
Here are 4 intelligent logistics strategies for efficient deliveries that can boost customer satisfaction while keeping you away from much-tempting quick and deep cost cuts.
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NTT Data’s third-party logistics study (2022) reveals that 64% of 3PL users agree that using 3PLs has reduced their overall logistics costs.
Further, 73% of shippers feel 3PLs offer innovative ways to improve logistics effectiveness. Yet, 24.4% of key logistics stakeholders cite last mile inefficiencies as the biggest logistics challenge, and 22.2% of them struggle with capacity planning to match customer demands.
Hence, businesses need to rethink their carrier management practices and look beyond standard cost or volume-based contracting to unlock higher cost savings.
Establishing strategic 3PL partnerships based on individual strengths, service portfolios, IT capabilities and their alignment with business objectives can reduce logistics costs significantly.
Opting for carriers based on specific service constraints, such as geography, consignment type, cost, serviceability, etc. gives businesses an upper hand in negotiations and reduces transportation costs significantly.
A single wrong delivery can cost retailers USD 17.2 per package and 85% of online shoppers would stop ordering from a retailer after a single poor delivery experience.
Further, customers seek quick, free, hassle-free, and flexible deliveries that they can reschedule while the shipment is in transit. Hence, opting for advanced technology-based 3PL offerings should come as a natural extension of any existing logistics strategy.
Placing validation checks at multiple touchpoints, such as pickups, middle mile, destination consolidation hubs, delivery locations, etc., improves SLA adherence, and ensures careful “hand-off” management, which reduces errors via proactive monitoring.
Setting checks in all the management and orchestration interfaces, such as rider apps, management dashboards, customer apps, etc., in the form of proof of delivery & NDR management can reduce delivery errors and improve first-attempt delivery rate.
Further, setting, tracking, and measuring exhaustive KPIs for ETAs, delivery feedback, and advanced capabilities like real-time tracking and customer feedback can improve delivery efficiency and CX significantly.
75% of companies experienced disruptions at the peak of COVID-induced crises owing to poor visibility. Visibility over operations can prove to be a powerful tool when it comes to managing inefficiencies and improving customer experience.
For instance, stats suggest that 68% of customers would switch retailers if real-time tracking was not offered, which is a direct use case of visibility over order movements.
Integrated operations planning and management enable businesses to balance trade-offs across different functions and optimize earnings for the entire organization.
Siloed management of all the business components paves the way for inefficiencies and prevents businesses from unlocking seamless working across all of them. Hence, integrating different business processes and components is another critical driver of delivery efficiency.
81% of supply chain managers report data analytics to be crucial for reducing costs and 84% of customer service leaders cite it as extremely important for achieving their organizational goals.
Yet, without integrating the operations, businesses might fail to unlock the best results, and without getting actionable insights from organizational data in a timely manner, they cannot leverage this data.
Real-time analytics of organizational and operational data offer key insights, dig out inefficiencies, and help with strategic business decisions that reduce costs. Analyzing delivery data and customer feedback enables businesses to work on the root cause of customer churn and fix them in the most effective manner, thereby improving the overall customer experience and improve delivery efficiency.
As we navigate the evolving landscape of logistics, the importance of efficient delivery strategies is paramount. Businesses that embrace intelligent logistics solutions are better positioned to optimize their operations and pricing, which ensures long-term competitiveness.
By focusing on smart carrier management, exhaustive validation checks, integrated operations management, and advanced data analytics, organizations can unlock significant cost savings, reduce errors, minimize inefficiencies, and enhance the overall customer experience.
Read how businesses can leverage Transportation Management System (TMS) to optimize trips and vehicles, and control complex cost variables to reduce overall transportation costs.
Route planning and optimization can transform the field logistics in terms of costs, efficiency, resource utilization, etc. Find how smart route optimization software can improve route planning.