Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
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According to a recent 3PL study by NTT, 49% of shippers and 39% of 3PLs agree that they would collaborate with other companies, including the competitors, to achieve improvements in logistics costs and services. As the complexity of delivery demands evolves and customers across the globe increasingly seek same-day or next-day deliveries, businesses are relying on multiple logistics service providers (LSPs) to meet their transportation needs.
However, managing multiple LSPs efficiently and ensuring optimal courier prioritization can be a daunting task. How to decide which logistics partner gets priority for what type of shipments and how to ensure optimization across multiple LSPs? Let’s have a quick look at some excellent strategies and best practices to streamline courier prioritization while managing multiple logistics service providers.
It is crucial to establish a clear understanding of courier prioritization criteria so that businesses can align their courier prioritization strategy with business objectives and customer expectations. Some common examples include factors such as delivery urgency, package size, value, customer preferences, and SLAs. In a manually-managed system, businesses often end up prioritizing couriers based on one or two criteria only. This often results in operational inefficiencies such as underutilized resources or over-reliance on expensive resources.
On the other hand, using smart solutions for managing multiple logistics partners enables businesses to specify multiple prioritization criteria for different types of shipments and choose the best LSP every time. They can set specific prioritization criteria for each type of shipment, delivery location, order type, and more.
Choosing the right logistics service providers is vital when managing multiple providers. Hence, evaluating the LSPs against the prioritization criteria is essential to ensure efficient logistics operations. Achieving such levels of precision manually is a challenging and next-to-impossible task, given the complex calculations required.
Businesses need to do a thorough evaluation of potential LSPs based on their track record, capabilities, reliability, and flexibility in meeting your specific requirements. Then comes the task of choosing a service provider that offers seamless integration with the existing systems, real-time tracking capabilities, and transparent communication channels. Hence, investing in a smart carrier management system that comes with such capabilities becomes crucial for efficient management.
Another strategy that businesses should opt for while prioritizing couriers is intelligent order allocation to ensure highly efficient operations, optimal resource utilization, and profitable distribution. Random allocation based individually on volume commitments, quotes, and delivery requirements might fail to generate optimal cost savings.
On the other hand, allocating orders by considering multiple criteria at once helps optimize all the business components, such as fleet costs, vehicle leasing costs, fuel costs, and more. AI-powered carrier management systems come with in-built automation for intelligent order allocation and tracking to ensure tight operational control and cost efficiency.
Data analytics and automation play a crucial role in optimizing courier prioritization. Setting performance evaluation criteria and measuring the KPIs for all LSPs can help businesses to gain visibility over the business value delivered by a partner. They can gain insights into crucial service parameters, such as delivery patterns, transit times, and customer feedback.
These insights help businesses to identify bottlenecks and prevent cost leaks by proactively managing exceptions. Further, they can easily find whether the current optimization/prioritization criteria are generating the best results or not. They can also leverage these insights to form more strategic partnerships with LSPs and unlock an upper hand in negotiations.
Achieving optimal courier prioritization while managing multiple logistics service providers requires a well-defined strategy and a comprehensive approach. Further, effective collaboration and communication are vital while managing multiple logistics service providers. Achieving all this becomes impossible without the support of an intelligent unified management interface that facilitates seamless management, tracking, monitoring, and control across multiple LSPs.
Investing in intelligent platforms can not only enable businesses to set and implement custom vendor prioritization criteria, but it can also ensure a firm grip over all the field movements and effortless management of delays, delivery PoDs, NDRs, and customer feedback. Businesses can ensure highly efficient logistical movements, improve vehicle capacity utilization via intelligent load planning and unlock greater cost savings via automated order allocation modules.
These platforms also help unlock strategic workforce planning for equitable resource utilization, rapid upscaling/downscaling of operations, and more, thereby paving the way for perpetual business growth and efficiency.
As shippers rapidly onboard multiple carrier partners, management inefficiencies and challenges are assuming a dire stance. Read five common management mistakes to steer clear from.
The global CEP industry is expected to be USD 519.6 Billion by 2027. As the market grows, so do the fulfillment requirements. Read how intelligent multi-courier management can be a game changer.