DMart Deploys Real-Time Tracking to Boost Customer Experience and Slash Incidental Costs by 34%

DMart is a leading one-stop supermarket chain that offers customers a wide range of basic home and personal products. Despite its sprawling presence across 375 towns and 12 states, its customer experience was getting weighed down due to absence of real-time visibility. 

DMart wanted to establish a robust carrier performance benchmarking process and address operational inefficiencies owing to email based communication using advanced automation. They deployed Shipsy to slash “where is my shipment calls,” gain real-time visibility of container movement and get actionable insights on transshipment aging.  

Shipsy empowered DMart to: 

  • Increase in customer satisfaction by 64%
  • Decrease in ETA SLA Breach by 37%
  • Reduce incidental costs by 34%

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