DTDC Automates First-Mile Operations, Shrinks Customer Query Calls By 40% per Order

DTDC deployed Shipsy’s smart logistics management platform to address challenges like poor last-mile visibility, increasing manual interventions, rapidly growing customer demands, cumbersome partner management processes, and more.

To delve deeper into the challenges and find out how the CEP giant simplified, automated, and optimized its processes, download the case study now.

Key Takeaways

• Understand how a mobile-first approach helped DTDC to manage customer expectations
• Learn how automation can reduce customer queries by 35-40%
• Know how you can digitize 99% of transactions and improve returns management
• How digitization can bring visibility for all stakeholders, increasing customer experience