Eureka Forbes Boosts Technician Utilization by 35% Using Real-Time Visibility

Eureka Forbes is a multinational home appliance manufacturer. It handles 1.2 million+ services per month through 1800+ business partners across 1500+ towns.

The company faced challenges in onboarding and managing multiple 3PL providers, the absence of real-time technician tracking, and delivery delays. They deployed Shipsy to address these challenges and ensure:

  • 35% increase in technician utilization
  • 50% improvement in Net Promoter Score
  • Single API integration to connect with all 3PLs

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