Qatar Post Automates Last-Mile Operations to Drastically Reduce Costs & Boost Customer Experience

Qatar Postal Services Company is the national provider of postal services across Qatar. It is responsible for 90% of all mail within Qatar and has more than 30 branches nationwide. It also executes deliveries to 200+ countries.

With the rapid increase in e-commerce shipments, Qatar Post’s primary goal was to automate last-mile delivery operations to enhance efficiency, meet customer expectations, and streamline logistics for a faster and more reliable delivery experience. They deployed Shipsy’s modular SaaS solutions for every aspect of logistics orchestration and management.

How Shipsy helped Qatar Post:

• Significant Cost Reduction – Increased first-attempt delivery success, detection of suspicious delivery attempts, and optimized route planning resulted in lower last-mile delivery costs.
• Enhanced Rider Productivity & Morale – Data-driven incentive programs motivated delivery personnel.
• Improved Customer Experience – Real-time delivery tracking and automated alerts kept customers informed.
• Smarter Decision-Making – A powerful insights-driven dashboard provided real-time visibility into non-deliveries.