Changing Customer Expectations In The On Demand Age!

8th February 2022, 1.30pm to 2.30pm

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Overview

The pandemic altered our expectations from online purchasing. Today, customers want their groceries, vegetables and fruits to be delivered the same day, medicine in less than 4-hours and food within 30 minutes. Hence, reliance on the hyperlocal delivery model grows multifold, making it a highly lucrative business opportunity, and also a highly competitive battleground.

Brands are fast realizing the importance of acing the three dynamics, viz. customer experience, profitability, and faster delivery turnaround to gain a significant share of this billion dollar pie. Join the webinar as industry leaders discuss effective strategies to tap into their niche hyperlocal market segments and how new-age technologies such as AI, ML, and big data are potent enablers.

Key Talking Points:

  • How a precise combination of forward and reverse logistics is critical to ensure delivery optimization

  • How players can effectively scale deliveries and manage multiple LSP when enabled by a centralized dashboard

  • How stakeholders can gain granular level visibility into 3PL performance with data-driven insights

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