10 minute grocery delivery has caused a major shift in consumer expectations. These expectations are now starting to percolate to other retail and B2B experiences as well.
Customers want businesses to ensure instant gratification with faster delivery SLAs, better visibility of their packages, and real-time communications.To fulfill these expectations, businesses are reimagining how they plan and execute logistics.
In the recent virtual edition of Limitless 2022 on ‘Powering the Next Wave of Commerce’, experts shared insights on how retailers and logistics service providers are leveraging technology to stay ahead of the emerging delivery trends and other market dynamics.
New consumer trends and best practices influencing last-mile delivery
Harnessing the power of automation to enhance productivity and efficiency across entire logistics ecosystems
Transforming last-mile deliveries to gain a competitive edge and boost customer retention
Leveraging AI, ML and automation to drive sustainability and improve customer experiences
Managing the multiple dimensions of delivery SLAs
Rapid fulfillment models in both quick commerce and retail
Expanding customer base through a network of logistics service providers
Apoorva Kumar, Senior Vice President – Logistics Services, Jumia Group
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