6 Ways Customers Are Driving the Need for Last-Mile Transformation

Customers don’t just want fast deliveries—they demand real-time tracking, precise ETAs, personalized experiences, and sustainable choices. Companies that fail to evolve risk losing loyalty and revenue.



Download this quick resource and learn 6 ways customers are driving the need for last-mile transformation:



  • Zero-latency experience – 90% of consumers expect live tracking and instant updates

  • 2-hour delivery promise – 83% prefer accurate ETAs over vague timeframes

  • Humanizing deliveries – 70% say delivery interactions impact brand perception

  • Hyper-localized strategies – 57% of global brands tailor logistics to local needs

  • AI-driven personalization – 75% expect customized delivery timing & drop-offs

  • Sustainability & loyalty – 37% are willing to wait longer for eco-friendly shipping



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