A Quick Guide to Digitizing After Sales Services & Crafting Truly Integrated Customer Experiences

When selling electronics and home appliances like air conditioners, refrigerators, ovens, etc., the relationship with customers doesn't end at purchase. To provide a truly integrated experience, businesses must digitize after-sales service too.

Providing customers with the ability to raise installation, repairs, and maintenance service requests in real-time significantly enhances the brand-customer relationship. Allowing customers to select time slots and technicians based on their preference further improves their service experience.

Gartner highlights that if customers have effortless service interactions, they are 94% more likely to repurchase the product or service.

Download this eBook and discover how your business can:

  • Easily retain customers and realize the benefit of the cost incurred in making the sale
  • Deploy a unified customer portal to better manage service requests and spares delivery
  • Instantly gratify customers with real-time service status
  • Fulfill service in an express manner

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