In the past year, we witnessed strong measures being taken to make international logistics operations digital and collaborative. Automation emerged as a key to making everyday logistics operations economical, agile and customer-centric. Equally important, we experienced global businesses and governments making strides to build greener supply chains. And here is what’s next.
We will see logistics leaders using Generative AI to drive accurate logistics planning
Online chat will find critical applications in addressing routine logistics issues
The need to treat delivery executives with fairness and honor will influence businesses to embrace real-time engagement
Real-time viability will move beyond tracking. It’ll fuel predictive planning and risk mitigation.
Historical logistics data will take delivery personalization to the next-level
The growing popularity of digital freight forwarders will trigger the need for supply chain neutrality
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