Businesses are rapidly transitioning to be customer-centric, and a crucial part of this is to give superior last mile delivery experience. Growing customer expectations aids to increased complexities of last mile logistics with quick turnaround times, customers’ ability to reschedule deliveries, large varieties of goods delivered and stringent SLAs – a robust last mile delivery technology solution is what businesses need to execute these complex operations through their own fleet or outsourced resources.
This Market Guide provides insights on how businesses can leverage LMD solutions to accelerate their growth and provide superior customer experiences – all while reducing costs.
According to Gartner, “The last-mile delivery application market is extremely dynamic and fragmented. The evolution of customer demands and new business models have shaped the requirements for certain capabilities in transportation software applications that were lacking in existing solutions. This has resulted in last-mile delivery applications becoming a newer kind of transportation software solution”¹
Shipsy’s last-mile solution automates delivery orchestration, drives logistics efficiencies through data and analytics, and makes deliveries more sustainable. It enables delightful delivery experiences with an auto allocation of orders, courier-partner management, dynamic en route order clubbing, live order tracking, driver app, and many other loaded capabilities that help manage SLAs efficiently.
¹Source: Gartner Market Guide for Last-Mile Delivery Technology Solutions, Oscar Sanchez Duran, Carly West, Nathan Lease, 13 Dec 2022
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