These are pivotal times for the courier, express and parcel (CEP) industry. What they do today to make logistics operations efficient and enhance customer experience will decide how relevant and profitable they will be ten years later. Rapidly altering retail demands, the need to ensure operational flexibility, driver shortages, among other disruptions, will drive CEP providers to reimagine how they operate.
The key disruptions that CEP providers need to manage now
How can they deliver on evolving retail and eCommerce demands
The best practices to become the CEP provider of choice
How digitization can improve delivery profitability and customer experience
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