Moving Beyond CX: A LSP’s Guide to Transform Shipper Experience Using AI & Automation

We seldom talk about the importance of providing shippers a great experience. It’s vital now, as a poor shipper and LSP relationship ultimately impacts customer service.

Frequent weight and invoice mismatch issues, inefficient claims processes, delayed/missed deliveries among others create significant friction between shippers and LSPs. But these can be easily addressed using AI and automation. This eBook explains how.

We’ll tell how LSPs can improve shipper relations by:

  • Proactively managing errors during order bookings processes
  • Replacing email-based tracking of delivery failures with a real-time visibility platform
  • Ensuring zero dispute and agile invoicing mechanisms using automation
  • Aligning SLAs via real-time monitoring of logistics performance

Digitize Supply Chain Operations With Our Intelligent Platform

Connect with our in-house experts to better understand how we can empower your business to optimize, simplify and automate your supply chain and logistics operations.

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