Exclusive Interview With Sumi Jaiswal, VP – Global Customer Success At Shipsy

A logistics management system is a combination of software tools that optimize business processes from beginning to end. A logistics management system will help increase efficiency in processing orders, managing inventory, transporting orders to customers, and returning orders if necessary. A logistics management system will benefit your business by giving your customer quick, quality, accurate service, which will improve your customers’ experience. Shipsy is a smart logistics management platform that empowers businesses worldwide to optimize, automate, track and simplify the end-to-end supply chain and logistics operations. Analytics Insight has engaged in an exclusive interview with Sumi Jaiswal, VP- Global Customer Success at Shipsy.

1. Kindly brief us about the company, its specialization and the services that your company offers

Shipsy is a smart logistics management platform that empowers businesses worldwide to optimize, automate, track and simplify the end-to-end supply chain and logistics operations.

At Shipsy, we have taken an unconventional route to categorize our solutions. We categorize our solutions in three ways, industry-wise, use case-wise and global trade.

Our end-to-end logistics management solutions address and optimize supply chain operations for the following industries:

• Manufacturing
• Freight Forwarder
• Courier, Express and Parcel
• Retail
• On-demand/Hyperlocal/Quick Commerce delivery providers
• Quick Service Restaurants

Our use case modules cover the following:

• Freight procurement
• Shipment tracking
• Route optimization and planning
• First-mile pickups
• Middle-mile logistics
• Last-mile delivery
• Courier aggregator

Global Trade/EXIM Solution

Shipsy’s EXIM (export-import) solution empowers businesses and logistics providers to optimize cross-border logistics operations, enhance intermodal transportation visibility, automate customs processes, simplify and automate rate procurement and do much more. It enables manufacturers and retailers to drastically lower costs by ensuring greater visibility of detention, demurrage, SLAs, shipping delays and more.

2. Mention some of the awards, achievements, recognitions and clients’ feedback that you feel are notable and valuable for the company

• We raised Series B funding of USD 25 M and established our regional HQ in Indonesia. Last year we established our regional HQs in Dubai as well.
• We have grown 75% in the current financial year both from a revenue and customer perspective.
• We are the winners of the National Startup Award 2021 in the Enterprise Systems Sector for the logistics management category.
• Shipsy is the only logistics management platform provider that can provide end-to-end visibility, managing logistics movement right from cross-border shipping to the last mile.
• Our customers have become the proud ambassadors of our platform and this is the key reason behind the trust investors have shown us over the years.
• Our solution is the winner in the” Last mile technology solution of the year” category in the recently announced Inflection Awards.
• We have been recognized as a Leading Innovator by 360Quadrants in The Global Trade Management Software market and #1 in APAC.
• Businesses can go live with our platform in less than 2-days.
• In a span of just six years, Shipsy grew from 10 to 220+ employees and 1 to 160+ customers across the world and industries. We are now rapidly expanding our geographical presence.
• Since our inception, we have onboarded 15,000+ shippers through our network, procured freight worth more than $100M, integrated with more than 300 freight forwarders and 45+ major shipping lines. We onboarded more than 50 3PL providers.
• We are helping businesses build sustainable logistics operations by reducing their carbon footprint by curbing distance traveled by 5% and decreasing trip volumes by 6%.
• The company recorded a growth rate of 2.5x in its ARR.

Here’s what our recent investors had to say about us:

https://www.linkedin.com/feed/update/urn:li:activity:6904286218104766465

https://www.linkedin.com/feed/update/urn:li:activity:6904014425683042304

https://www.linkedin.com/feed/update/urn:li:activity:6903974037043736576

3. Tell us how your company is contributing in the IoT/AI/SaaS/Big Data

Disruptive technologies like AI, ML, IoT, Big Data Analytics, Blockchain, and predictive intelligence are transforming how enterprises, brands, and logistics service providers execute supply chain operations.

We are leveraging these technologies to empower businesses across the globe to intelligently automate logistics operations, optimize costs, enhance end-to-end delivery visibility, provide customized delivery experiences, boost driver management and engagement, shrink delivery TATs and achieve much more.

4. Analytics/Robotics/Self-Driving Vehicles/Cloud Computing industry of the nation and how the company is benefiting the clients

Analytics is enabling our customers to unearth new revenue streams, discover areas that can be further optimized to improve logistics performance, drive data-backed decision-making, and help understand customer preferences, especially regarding last-mile delivery execution.

Autonomous vehicles will play a critical role in enabling businesses to build sustainable and eco-friendly delivery operations. In the long run, they can help businesses further optimize logistics costs. RPA or robotics process automation will impact how businesses execute production operations, manage compliance, financial security, and even customer service.

Cloud computing is a much bigger subject. From ensuring scalability, availability, disaster recovery to optimizing IT costs, cloud computing is an all-encompassing technology. It acts as a critical support system for businesses to realize the full potential of any disruptive technology like AI, ML, IoT, predictive analytics, Big data analytics, Blockchain, and more.

5. What is your biggest USP that differentiates the company from competitors?

Here’s a quick list:

• We help businesses scale on-demand deliveries with automated delivery orchestration.
• Our product-led growth offerings extend our capabilities to customers in a self-service model to further increase adoption and ease of use.
• We are driving the quick commerce revolution by enabling on-demand delivery providers to ensure 10 min deliveries.
• We empower businesses to gain a competitive edge by ensuring SLA adherence with on-time deliveries.
• Shipsy helps retain loyal customers with superior customer engagement, delivery transparency, ETA accuracy, delivery flexibility, real-time feedback, contactless deliveries, and more.
• Using our platform, businesses ensure high levels of delivery productivity and cost-efficiency.
• Our platform enables businesses to optimize fleet operations by ensuring automated roster management, seamless and fair driver payment processes, greater trust between delivery managers and drivers, improved driver productivity, and more.
• We are enabling robots to deliver parcels within specific geofences.
• We are unique in the sense that we help manufacturers and retailers to manage logistics operations right from cross-border shipping activities to the last mile.
• We ensure easy management of multiple payment modes and optimize cash reconciliation processes.
• Shipsy is a unified platform for managing numerous 3PL providers, floating fleets, and dedicated fleets.
• Shipsy is a ‘plug and play’ solution that does not need ripping and replacing any existing infrastructure and with our platform, businesses can go live in less than two weeks.

6. Please brief us about the products/services/solutions you provide to your customers and how do they get value out of it

Already mentioned in answer number 1, let’s delve into the value we are creating by establishing the same through actual numbers from our customer success journals.

• We are helping businesses build sustainable logistics operations by reducing their carbon footprint by curbing distance traveled by 5% and decreasing trip volumes by 6%.
• On the EXIM side of logistics, Shipsy empowers customers to reduce incidental costs by 80% and shrink overall logistics costs by 10%.
• We enable on-demand delivery providers to reduce delivery turnaround time by 30% and automate more than 99% of delivery tasks.
• Businesses reduce last-mile delivery costs by 23% and mid-mile by 12% using Shipsy.
• Shipsy helped logistics service providers to increase their Net Promoter Score by 18%.
• Customers report 77% fewer delivery steps and 14% increase in deliveries per driver.
• We are enabling on-demand delivery providers to fulfill orders within 10 minutes.
• Shipsy automation capabilities are helping manufacturers reduce manual logistics processes by 65% and reduce person-hours spent in shipment handling by 54%.
• Our solution is empowering enterprises to increase customer satisfaction by 64%.

There is more actually, the list is exhaustive but inspiring.

7. Where do you see growth coming in for the sector?

McKinsey Global Institute (MGI) predicted that India’s logistics sector would expand at a compound annual growth rate of more than 10 percent, from $200 billion in early 2020 to at least $320 billion in 2025. This estimate was done in 2019. Post the pandemic, I am sure the numbers have gone much higher. But to be very specific, we see tremendous growth in the on-demand delivery sectors triggered by the growing popularity of hyperlocal and quick commerce deliveries.

Quick commerce delivery will soon sprawl beyond just groceries and impact customer expectations from retailers, eCommerce providers, and Direct to Consumer businesses. According to RedSeer, the quick commerce industry will clock a growth of 10-15 times in the coming five years and become a $5 billion market by 2025. The demand for cross-border eCommerce will also skyrocket, putting pressure on existing EXIM networks. Digitizing core logistics operations will become inevitable to address the evolving needs of these markets.

According to Forrester, cross-border purchases will comprise 20% of all worldwide eCommerce in 2022, with sales of $627 billion. The Asia Pacific region will become the largest cross-border eCommerce region for imports and exports. In fact, Forrester highlighted that cross-border eCommerce will be outpacing domestic growth, with a compound annual growth rate of 17% between 2017 and 2022, compared with 12% for overall B2C eCommerce.

8. What is your Leadership Mantra?

I strongly believe that great leaders create more leaders. They are multipliers of growth, both for an organization and individuals.

SHIPSY MEDIA CONTACT

arjun.alva@shipsy.io