Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
A SaaS solution to help grow your business by achieving 100% perfect order execution at high volumes
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
We at Llama Logisol Private Limited (hereinafter referred to as “Shipsy”, “our”, “us”, “we”, “Company”) are committed to respecting your online privacy and recognize the need for appropriate protection and management of any personally identifiable information (“Personal Information”) or Sensitive Personal Information (“Sensitive Personal Information”) you share with us. Please read this privacy policy (“Policy”) to understand our methodologies regarding collection of your personal information. As used in this Policy, Website means and refers to the website https://shipsy.io/, shipsy.in and shipsy.app and Mobile Application means the applications developed by the Company and shall include but not be limited to applications such as the Shipsy Application, Shipsy Field Ops, Shipsy Field Ops (Rider App), Shipsy Hub Ops, Shipsy OnDemand, Shipsy Rider, Shipsy Transport, Shipsy Trip Ops (hereinafter collectively referred to as “Shipsy Mobile Applications”) and such other mobile applications as developed by us from time to time. The information collected on the website and through the Mobile Applications is used to optimize and improve the user experience, to and make it easier to use and more appropriate to individual users or to inform its users about updates to the website or the Mobile Applications or for marketing purposes or to improve the services offered by Shipsy and its subsidiaries, through its websites and Mobile Applications. Shipsy may use this information, with the users’ permission, for the above purposes.
Shipsy never shares any information obtained on or from the Shipsy website or through the Mobile Applications with any other organization, and will not do so in future, unless required by law. Shipsy will not sell information obtained through the Shipsy website or Mobile Applications to any third party (ies).
This privacy policy describes our policies and procedures on the collection, use and disclosure of personal data when you use the Service and choices you have associated with that data. Our Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our website or Mobile Applications.
We use Your Personal data to provide and improve the service. By using the service, You agree to the collection and use of information in accordance with this Policy. Unless otherwise defined in this Policy, the terms used in this Policy have the same meanings as in our Terms and Conditions.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. personally identifiable information may include, but is not limited to:
· Email address
· First name and last name
· Phone number
· Address, State, Province, ZIP/Postal code, City
· Cookies and Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Device information that may include information specific to Your device (e.g., OS version, hardware model, unique device identifier, network information); information about Your logging in, use of features, functions, or notifications on the device. We may also collect and use Your Apple Identifier for Advertising (IDFA) and Google Advertising ID (AAID) to recognise Your device and support security related activities on our Services. These number values are not permanently tied to Your device and, depending on Your operating system, You can reset it through Your device settings.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
We may share Your personal information in the following situations:
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
Analytics
We may use third-party Service providers to monitor and analyze the use of our Service.
Email Marketing
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
Payments
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
GDPR Privacy Policy
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Your Rights under the GDPR
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.
You have the right under this Privacy Policy, and by law if You are within the EU, to:
Exercising of Your GDPR Data Protection Rights
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.
You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.
Your Rights under the DPDPA
If you are a resident of India, you have certain data protection rights under the DPDPA 2023. These include:
The right to confirmation and access: You have the right to obtain confirmation from the Company as to whether your personal data is being processed. You also have the right to request access to your personal data that the Company possesses.
The right to correction: You have the right to request correction of any inaccurate or incomplete personal data about you held by the Company.
The right to erasure: Under certain conditions, you may request erasure of your personal data held by the Company where it is no longer necessary for the purposes for which it was collected.
The right to restrict processing: You have the right to request restriction on processing of your personal data in specific cases outlined in the DPDPA such as where you contest the accuracy of your personal data.
The right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit that data to another data controller.
The right to object and automated decision making: You have the right to object to processing based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you.
Exercising Your Rights
To exercise any of your rights under the DPDPA 2023 in relation to your personal data or address any grievance, please submit your request in writing to support@shipsy.io. We will respond to your request without undue delay, and no later than one month, unless a longer period is permitted under the law. We may extend this period by two further months if necessary, considering the complexity of your request. In this case, we will inform you of the extension and the reasons for the delay.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Contact Us
The registered office of Shipsy is: Plot – 171, Flat – 1, Floor – 2, Chokshi Hospital Sher E Punjab S, Mahakali RD, Andheri (E) Mumbai – 400093 Maharashtra
The local postal address of Shipsy’s offices can be found on the https://shipsy.io/contact-us/
Users can also write to Shipsy for support at its email address: support@shipsy.io
We may change our privacy practices from time to time. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
The use of the shipsy.io and shipsy.app websites constitutes a user’s agreement to this Privacy Policy.
Shipsy never shares any information obtained on or from the Shipsy website with any other organization, and will not do so in future, unless required by law. Shipsy will not sell information obtained through the Shipsy website to any party or parties.
This privacy policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
The registered office of Shipsy is: Plot 149, 3rd Floor, Anu Tower, Sector 44, Gurugram, Haryana – 122003 India
Shipsy reserves the right to amend the Privacy Policy at any time with or without notice. Please check back frequently in the event of changes.
