Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
A SaaS solution to help grow your business by achieving 100% perfect order execution at high volumes
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
Oct 12, 2022
In this feature, riders will be able to check the pickup ETA and the delivery ETA so that they can handle the exact time by which the order needs to be picked up from the merchant and the time in which it needs to be delivered to the end-customer. With a better understanding of SLA promises, riders can manage ETA expectations in an efficient way.
How to use the feature (step-wise with screenshots):
1. Step up the configuration mentioned in the setup section.
2. Check the rider app for the following points:
a. Pickup ETA should be visible in accept/reject screen
b. Pickup ETA should be visible in accept/reject screen
c. Pickup ETA on pickup task page
d. Delivery ETA on delivery task page
3. Check the Reporting tab for the following columns:
a. Expected Pickup ETA
b. Expected Delivery ETA
Additional Details:
1. The ETA shown on the Dispatch screen will work as per the previous logic and not as per the new ETA logic
2. ETA shown in the tracking screen will work as per the previous logic and not as per the new ETA logic