Shipsy Masterclass:
Elevating the Delivery Experience - For the Customer and the Driver

December 14th, 2023

4:00 PM - 5:00 PM (IST)


Watch Recording


Today, 57% of consumers say that being able to track orders is "very important" to them. But tracking has evolved. Businesses need to craft visually intuitive tracking experiences.

This is where Shipsy's Digital Customer Experience module is making a winning difference. Through a simple tracking link, it enables businesses to showcase customers real-time order status, ETAs and rider movement on a map. It ensures customers can seamlessly communicate with riders, leave special instructions like "leave at the door" or "leave at neighbor's," and empowers delivery managers to analyze customer feedback.

Adding to this, delivery stakeholders can easily customize trigger points, and the system automatically sends delivery updates to customers based on that. Further customers can communicate easily with delivery partners through call or through a rider chat, available on app through API integrations or via a live tracking link.

We would love to show you these processes in action. Join us in our next Masterclass and learn how Shipsy is transforming the last-mile experience and helping businesses reduce costs, boost loyalty and realize the true potential of automation.

Key Takeaways from the Masterclass:

  • How to elevate your customer's real-time order tracking experience

  • Learn how seamless rider-customer communications & reduce costs

  • Understand how analytics can help improve the live tracking experience

  • Know how end-to-end delivery automation helps reduce customer anxiety


Watch Recording

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