Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
A SaaS solution to help grow your business by achieving 100% perfect order execution at high volumes
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
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The Egyptian e-commerce market is growing rapidly, driven by increasing internet penetration rates, improving infrastructure, and a shift toward online shopping. According to a Mordor Intelligence report, Egypt’s e-commerce market was valued at USD 3.3 billion in 2020 and is expected to grow at a CAGR of 18.4% from 2021 to 2026. The rise in the e-commerce market has spiked the demand for last mile delivery service providers and last mile delivery solutions in Egypt.
Smart last mile delivery management solutions empower last mile service providers to streamline delivery operations while overcoming various delivery challenges that impact a business’s bottom line and customer experience. Before we dig deeper into how the last mile delivery software helps businesses with delivery orchestration, let’s check out last mile challenges in Egypt.
One of the primary challenges of last mile delivery in Egypt is traffic congestion. It is due to under-developed road infrastructure in most parts of the country, which further leads to traffic jams, delivery delays, and increased transportation costs. As per researchgate’s report, the economic cost resulting from the traffic congestion reaches about 4% of Egypt’s GDP, which means losing approximately EGP 50 billion/ year.
Locating delivery addresses due to the absence of pin codes is a significant challenge in Egypt, especially in remote areas where streets and buildings are not well organized. This leads to missed deliveries, additional delivery attempts, and, ultimately, increasing the cost of the last mile delivery.
Most customers in Egypt prefer cash on delivery over online payments, which creates additional challenges of cash reconciliation. It includes complex processes and makes the payment cycle longer.
An intelligent last mile delivery solution in Egypt streamlines the entire delivery process while offering end-to-end visibility. The last mile delivery solution in Egypt optimizes delivery routes by considering parameters, such as real-time traffic and weather conditions, delivery schedule, etc., to avoid delivery delays and reduce overall transportation costs by minimizing fuel consumption, distance traveled, empty miles, and vehicle maintenance costs.
The last mile delivery software empowers businesses to overcome location-related challenges with geocoding capabilities. A geocoding engine converts text addresses into latitude and longitude, which are easy to locate.
Smart last mile delivery management software in Egypt has a COD reconciliation feature, which makes it easy for the riders to reconcile cash at the hub. It also makes it possible for end customers to pay online for their COD orders. They can simply request the same and make payments through different online modes.
Now that you have established how a last mile delivery solution in Egypt can overcome major last mile challenges in Egypt, let’s check out the features that should be there when you choose one for your business.
The last mile delivery solution in Egypt should also offer an auto dispatch management feature to automate tasks such as label printing, AWB generation, and more. Automating these processes will save time, minimize the involvement of human elements, and eliminate the chances of errors.
Automating order management includes clubbing orders (adjusting new orders/reverse pick-up requests with already planned deliveries) to ensure optimal resource utilization, order tracking to check the real-time status of the order, and order allocation to save time and effort. Make sure the last mile software offers all.
SMS or email notifications are essential to keep end customers connected throughout the delivery process and make them feel a sense of control. Therefore, the last mile delivery solution you choose should have the feature to automatically send delivery-related updates, such as “order is shipped,” “order has reached the nearest hub,” “order is out for delivery,” “order is delayed,” and more. Customers should be kept informed about the estimated delivery time.
Make sure the last mile delivery solution you choose offers intelligent route optimization by considering parameters such as vehicle make, delivery location, delivery slot, etc. It should leverage AI and ML to create delivery routes that reduce the distance traveled, empty miles, idling of engines, and fuel consumption while ensuring on-time deliveries.
A good last mile delivery solution should offer a digital signature and proof of delivery options. These features ensure that the delivery is completed and signed off by the customer, providing transparency and accountability in the delivery process. Collecting digital signatures and proof of delivery helps businesses to tackle dubious customers.
Make sure the last mile delivery software offers NDR management as one of the key features. It would help businesses look into non-delivery reasons and figure out NDRs that are most often recorded in a particular geography, by a specific 3PL, and cited at a particular origin hub. The software should also have a COD reconciliation feature to make it easy for the riders to reconcile cash at the destination hub.
With data analytics, businesses can make data-informed decisions to avoid potential delivery problems and enhance customers. Moreover, it can also help businesses to track critical metrics around orders, deliveries, etc. Make sure the last mile delivery management solution offers the same. Besides, it should also automate returns management by auto-assigning it to the riders that are executing deliveries in nearby areas.
Shipsy offers AI-powered SaaS-based last mile delivery software in Egypt, which can be effortlessly integrated into existing tech infrastructure. Moreover, it is highly customizable and scalable. The software offers top-notch features and functionalities, including real-time tracking and visibility, to allow stakeholders to track their orders and get live updates on delivery status.
It ensures efficient delivery management by optimizing delivery routes and schedules, reducing idle time, and automating time-intensive processes. The software also contributes to enhancing customer experience by sending them real-time notifications and delivery updates, collecting their feedback, and managing NDRs efficiently.
Apart from the forward journey, the software also empowers logistics companies to ensure efficient and effortless returns management by automatically clubbing the reverse pick-up requests with already planned deliveries. By implementing Shipsy’s AI-powered last mile delivery management solution in Egypt, businesses can unlock benefits like:
If you want to know our last mile delivery software can benefit your particular business in Egypt, then connect with our experts today.
Having a proper plan in place, leveraging data, using advanced last mile solutions, tracking deliveries in real-time, and focusing on customer experience is essential for last mile optimization.
Delivery route planning solutions leverage AI/ML-based algorithms and considers real-time factors to generate the most efficient and optimal delivery routes and save costs, time, and fuel consumption.
