Created on November 3, 2021
Logistics management goes beyond transporting goods and packages from one place to another. It includes planning delivery schedules, unearthing efficient delivery routes, dispatching, ensuring delivery productivity, improving customer satisfaction and more. In order to streamline these operations and maximize efficiency, businesses are embracing digital tools like automated dispatch software and vehicle dispatch software. Let’s dig deeper into it.
Automated dispatch software or vehicle dispatch software helps dispatchers and fleet managers organize and optimize delivery schedules and delivery routes. It contributes to maximizing operational efficiency and reducing delivery costs. With such software, a business doesn’t need to invest heavily in the workforce, track vehicles, and monitor drivers’ performance manually.
Leveraging an automated dispatch system or vehicle dispatch system makes a business to-
Enterprises and logistics providers need to automate core logistics operations to improve delivery times, reduce costs and increase visibility into delivery operations. An automated vehicle dispatch system digitizes order and vehicle allocation processes based on multiple delivery constraints like distance, duration, customer proximity, delivery type and more. This helps address the below challenges efficiently:
Every business that owns a fleet for moving products from one place to another requires fleet management and thus, automated dispatch software. The software automates the entire process and makes it easy for the fleet managers to monitor movement of all goods under one roof. Moreover, it also helps in identifying and overcoming inefficiencies that cause delivery-related problems. But before getting one for your business, it is good to know how the software works. And for that, let’s consider this scenario-
You are a fleet manager in a 3PL company and are responsible for ensuring on-time deliveries of each order to all locations. What will you do? You will hire resources to:
Despite doing all the measures, you fail to deliver orders on time. You figure out the common causes by creating various reports, and they turn out to be poor weather conditions, road restrictions, traffic jams, etc. Understandably, you can’t have control over such situations with zero visibility on the trips and manual dispatch management.
All you can do to fix this and a plethora of other dispatch-related issues is invest in automated dispatch software. Backed by AI, ML, and other top technologies, such software automatically looks into new orders, finds a suitable delivery vehicle, assigns delivery drivers, and provides fleet managers 100% visibility on each trip.
Yes, you don’t need to do anything. Just sit back, relax, and track each vehicle while monitoring all deliveries in real-time from a single dashboard. Most vehicle dispatch software also includes a mobile application for drivers. This app alerts the drivers about traffic jams, road closures, delivery time/location modification, and other crucial info to complete each trip efficiently.
We have already highlighted the importance of an automated dispatch system; let’s take a look at its advantages-
The software helps in managing each delivery efficiently, that too with least or no human intervention. It further leads to the increasing number of trips per vehicle per day. Moreover, all the deliveries can be managed under a single roof.
Planning efficient delivery routes doesn’t mean finding the shortest distance from the source to the destination. Instead, it means designing a route by following which drivers can do multiple deliveries with different locations in the least time possible.
By minimizing fuel and operational costs, the software minimizes overall logistics costs while increasing business profitability.
Well-optimized delivery routes ensure that drivers spend less time on the road and avoid getting stuck in traffic. It improves their productivity as well as safety.
Offering customers the freedom to track their deliveries, communicate with drivers, and reschedule delivery time/date contributes to delight customers and deliver an unmatched delivery experience.
For efficient dispatch management and high delivery success rate, it is essential to have clear communication between dispatchers, drivers, and the end customers. Vehicle dispatch software helps in achieving this goal.
Don’t forget to look for the following while purchasing vehicle dispatch software for your business-
Helps manage dispatch operations along with organizing and scheduling workforce to ensure on-time deliveries.
To manage the dispatch of a large fleet, both internal and external, across different locations. Also, have real-time visibility on each trip.
With route planning feature, it design delivery routes based on data-based insights and factors like delivery time window, delivery location, and more.
To help drivers manage each trip efficiently, get new pick-up requests or alerts related to change in delivery time/location.
To track and monitor all the vehicles and deliveries and send control teams in case of any emergency.
To get notifications about unexpected problems, delivery milestones, and other dispatch-related tasks.
To measure your drivers’ performance, delivery success rates and improve your dispatch-related operations.
Manual or people-heavy dispatch processes can make the entire fleet management and vehicle dispatch a tedious and time-consuming task. An automated dispatch system or vehicle dispatch software can help planning efficient delivery routes, dispatching vehicles without any manual intervention, maximizing efficiency, and delighting customers with timely deliveries and accurate ETAs. Get the best one for your business to streamline end-to-end dispatch management.