Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
A SaaS solution to help grow your business by achieving 100% perfect order execution at high volumes
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
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The U.S. courier, express, and parcel industry is growing at an unprecedented rate; it is expected that its market size will reach US$ 152 billion by 2027. The CEP sector growth is backed by evolving e-commerce, manufacturing, and pharmaceutical industries, omnichannel retailing, and increasing demands for faster deliveries.
Apart from this, the implementation of the United States – Mexico – Canada trade agreement (USMCA) is also fueling the growth of the CEP industry and hence, courier companies in the USA. Before we delve deeper into how courier companies in the USA are making the most of logistics automation for delivery management, let’s take a look at CEP key segmentation and top courier companies in the USA.
Courier companies in the USA operate on three models B2B (Business to Business), B2C (Business to Consumer), and C2C (Customer to Customer). By industries, the courier, express, and parcel sector is segmented into banking, financial services, insurance, wholesale and retail trade, including e-commerce, healthcare, and industrial manufacturing.
FedEx is a reputed courier company in the USA with operations in more than 220 countries across the globe. The company has six subsidiaries (FedEx Ground, FedEx Office, FedEx Logistics, FedEx Freight, FedEx Express, and FedEx Dataworks) to take care of different aspects of logistics and offer time-sensitive and affordable delivery services.
UPS is a well-known courier company in the USA, delivering around 24 million packages daily in more than 220 countries worldwide. The company offers different types of courier services named UPS Ground, UPS 3-days Select, UPS Next-day Air, and UPS Express Critical. Along with courier services, UPS also offers freight forwarding and distribution services.
DHL, a trusted courier company in the USA, is known for providing time-sensitive and same-day delivery services along with freight forwarding, inventory management, warehouse management, and other services. It also offers customized-business logistics services to cater to specific business requirements.
Ontrack is a well-recognized courier company in the USA that offers overnight delivery services at highly competitive rates. The company operates throughout Nevada, Washington, California, Colorado, Utah, Oregon, and Arizona.
This reputed courier company in the USA is known for on-time deliveries. Headquartered in Mississauga, Canada, Purolator specializes in shipping, freight forwarding, and courier services and has a wide network.
Courier companies in the USA are facing many logistics challenges, including:
An intelligent courier management software automates significant operations involved in the first, middle, and last mile logistics. These operations include order pickup, mid-mile trip creation, vehicle selection, task allocation, and hub pickups. Automating them not only saves time and costs but also minimizes dependency on human resources. Moreover, it also eliminates the chances of errors in the processes and ensures better utilization of resources.
Advanced courier management solutions leverage technologies like artificial intelligence and machine learning to plan optimal delivery routes. For delivery route planning, the software considers multiple constraints, including the number of stops, service times, real-time traffic and weather conditions, and historical data of routes. It also offers dynamic route planning to adjust any last-minute changes and create a new delivery route while updating all stakeholders with the new delivery ETA.
A smart courier management solution ensures seamless collaboration with stakeholders and allows them to have complete visibility of their shipments. The software automatically triggers delivery alerts through WhatsApp, Email, and SMS to ensure transparency and improve communication.
Advanced geocoding feature converts text-based or handwritten addresses into latitude and longitude coordinates to avoid misroutes, easily locate delivery addresses, and increase first-attempt delivery rate. Apart from geocoding, the courier management platform is also powered by geo-tracking capabilities to avoid unplanned stoppages and diversions that cause delivery delays.
Smart dashboards integrated within the courier management solutions enable courier companies in the USA to connect and collaborate with multiple LSPs to extend their reach and scale business operations. Dedicated dashboards also empower them to keep a tab on various metrics like the tasks assigned to each trip, total number of trips created, total distance travelled, and more.
Data analytics enables CEP providers to make data-driven decisions and improve business profitability and enhance customer experience. These insights contribute to improving courier management processes.
The courier management platform also makes it easier to connect to multiple carriers and 3PLs, managing pickup requests, and monitoring KPIs, etc. All the stakeholders can have complete control and visibility of the parcels, right from the pickup to the final delivery.
The smart non-delivery reasons (NDR) management feature of the courier management system consolidates more than sixty NDRs to make it easy to know the NDRs that are most registered in a particular geography or cited at a specific hub or origin.
The smart courier management solution arrests fake delivery attempts by automatically triggering a verification message or call to the end-customer as soon as a driver marks a parcel “undelivered”. Customers can submit their feedback and courier managers can take immediate actions. The solution standardizes non-delivery reasons and automating feedback collection from customers help reduce RTO or return to origin.
Before you invest in a courier management solution for your courier company in the USA, check out these must-have features:
Shipsy offers an AI-backed courier management platform that can be customized as per the specific needs of any business. The smart and integrated courier management software ensures intelligent delivery management to facilitate same-day or one-hour deliveries. Leveraging advanced data analytics, routing playground, and business intelligence, our courier management solution empowers courier companies in the USA to enhance on-time delivery volumes, improve business profitability, and boost customer experience.
Shipsy’s CEP delivery orchestration platform expedites deliveries by automating first, middle, and last mile delivery operations. Moreover, it offers granular level visibility into all the operations to identify pain points and make data-based decisions. Using Shipsy’s courier management software, businesses have unlocked benefits like:
To know more about our solution, visit our website or reach out to our experts here.
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