Courier Delivery Tracking Software – Reduce Costs with Real-Time Visibility


Courier Delivery Tracking Software – Reduce Costs with Real-Time Visibility

With the changing customer preferences, shrinking delivery windows, and the rising volume of online orders, it is becoming hard for retailers to effectively manage their operations, especially when they have zero real-time visibility. Also, because of the lack of real-time visibility, businesses are unable to control different operations, spot inefficiencies, and become victims of fake deliveries.

This calls for efficient courier delivery tracking software that allows businesses to get real-time visibility into their operations, apart from helping them manage the day-to-day operations related to courier management. With complete real-time visibility, managers will be able to track the entire fleet, keep an eye on all the operations and manage unanticipated delays effectively, ensuring timely deliveries. Also, such solutions allow customers to track the movement of their orders in real-time boosting customer experience.

Below, we talk about what courier delivery tracking software is, what challenges businesses that lack tracking software face, and how smart delivery tracking software can help deal with those challenges.

What Is a Courier Delivery Tracking Software?

A courier delivery tracking software is an automated solution that helps businesses track their orders, drivers, and vehicles in a seamless manner. It comes as an extended functionality of the courier management system that allows managers to manage all the processes, operations, and more, related to their courier operations. Courier delivery tracking software enables businesses to accurately process huge volumes of orders by allowing them to have complete visibility into all operations.

An automated courier delivery tracking software can help businesses capture digital proof of delivery to minimize frauds, dynamically update ETAs(in case of any contingencies), and offer tracking details to customers to deliver the best possible customer experience.

Below, we discuss some common challenges businesses face because of the lack of courier delivery software and how they can tackle the same.

Why Is a Courier Delivery Tracking Software Important?

Courier delivery tracking software is an indispensable asset for businesses because of several reasons. For instance, courier delivery tracking software offers real-time visibility into all the operations, from order movement and driver status to vehicle details. This way, managers can determine the status of orders and get notified when important milestones are completed. And as customers can also track the status of their orders, it helps reduce anxiety and customer calls improving the overall customer experience. 

Moreover, businesses can share dynamic ETAs with their customers and check whether the drivers follow a specified route to the customer’s delivery location using real-time tracking functionality. All in all, courier delivery tracking software allows businesses to handle all operations efficiently and ensure timely deliveries, which boosts customer experience and the business’s bottom line.

Challenges Faced by Businesses in Courier Delivery Tracking

Integration of Multiple Components

One of the biggest challenges businesses operating without courier delivery tracking software face is a disconnect between the different processes. For instance, there’s no sync between the order management system (OMS) and warehouse management system (WMS), making it hard to manage orders and maintain an accurate inventory at the same time.

Sometimes customers end up ordering items that aren’t actually available at the warehouse leading to late deliveries and poor customer experience.

Getting Standardized Information

Different service providers have different names and functionalities and use different terminologies for managing processes. However, this can make it hard for businesses to source information about their orders. Businesses have to go through the documentation to find the information they need, which costs a lot of time. 

Therefore, businesses that deal with multiple service providers need to opt for a system that offers standardized information making it easy to access information whenever they need it.

courier delivery tracking challenges

Efficient and Scalable Automation

Several businesses have started opting for modern solutions for automating different tasks and increasing efficiency for multiple components of a courier ecosystem. However, the majority of such solutions help businesses automate limited aspects of the process, making it hard for them to scale at the desired pace and utilize the resources in the most optimal manner.

Therefore, businesses must opt for smart end-to-end courier management platforms that scale up and down as per the business requirements ensuring complete flexibility.

Dynamic Real-Time ETAs

Sometimes, because of unpredictable contingencies such as accidents or roadblocks, shipments can get delayed. However, as courier service providers often lack real-time visibility over their shipment movements, they’re unable to dynamically update ETAs and share them with the end customers.

These situations can lead to missed deliveries as the customer might not be at home when the package arrives, or the customer might end up canceling the order because of the lack of real-time tracking updates. This further leads to delivery re-attempts or RTOs, which add to the logistics costs and poor customer experience.

Reliance on Manual Elements

Most retailers don’t use smart courier delivery tracking software and rely heavily on manual elements for planning, tracking, and managing processes. This results in operational inefficiencies and inaccuracies owing to limited expertise and the tendency towards errors.

Also, the manual processes are neither scalable nor subject to smart optimization. Hence, businesses end up losing visibility over courier movements.

Lack of a Unified Interface for Management and Tracking

Courier service providers often use individual tools to tackle each problem. For instance, there’s a different tools for warehouse management, order management, tracking, reporting, data, and analytics. 

While such tools get the job done, they’re quite hard to manage as it’s impossible to integrate them into a unified interface for management and tracking, leading to inefficiencies and high operational costs.

How Does a Courier Delivery Tracking Software Overcome These Challenges

Status Standardization

Businesses often end up wasting a lot of time because of a lack of standardized information with service providers. However, smart courier management software can help deal with this issue. 

Such software solutions come with status standardization wherein businesses can input the order ID and access all the related information within seconds. This way, businesses don’t have to waste time going through the documentation, boosting productivity across the supply chain.

Real-Time Reporting and Tracking of Key Milestone Events

Courier service providers often lack real-time visibility into courier operations, making it hard for them to track key milestone events. This further causes shipment delays as managers cannot make the right decisions at the right time. 

However, smart courier delivery tracking software offers end-to-end real-time visibility into courier operations allowing businesses to track the movement of orders, vehicles, and drivers in real-time and keep an eye on key milestone events. This way, if something unexpected happens, it can be effectively dealt with, ensuring timely deliveries and a good customer experience.

Arresting Redundancies via Smart Features

Managers must stay in constant contact with drivers to ensure they’re following the correct route and prevent ETA SLA breaches. However, this is a redundant process when it comes to brands with thousands of shipments being delivered daily, and it can be easily automated with smart courier delivery tracking software. 

Smart courier delivery tracking software comes with geofencing that helps ensure drivers are on the route specified by the route planner. And in case the driver deviates from their path, the managers are notified in real-time, saving them time and making it easier to handle any anomalies.

Dynamic ETAs

Because of poor route optimization and planning, the shipments often get delayed. And as there’s no real-time visibility, businesses are unable to get information about the delay and dynamically update ETAs. This further causes missed deliveries as customers may not be home as they were never notified of the updated ETA. 

However, smart courier delivery tracking software shares dynamic ETA updates in case of any contingency and alerts all the stakeholders, including the customers ensuring delivery is completed in the first attempt itself.

Unified Control Over the Entire Ecosystem

A reliable end-to-end courier delivery tracking solution, such as Shipsy, offers businesses unified control over the entire ecosystem, making it easier to manage everything. For instance, courier service providers can manage all their clients (eCommerce businesses), all the orders, stakeholders, customers, and everything from a single dashboard. 

This way, businesses can refer to a single dashboard without having to check individual applications saving them time that could be invested in other crucial operations.

courier delivery tracking software

AdHoc Issues Like Parcel Loss, Theft, Damage Etc

Often, due to mismanagement of parcels, they can end up being stolen, lost, or damaged, negatively impacting customer experience and the business bottom line. However, such issues can be avoided using a smart courier delivery tracking solution.

Courier delivery tracking solutions help with real-time tracking allowing service providers to be aware of the shipment status and location at all times. Also, such solutions help managers actively communicate with the drivers, which further helps ensure the safety of the parcels.

Proof of Delivery Capture

Capturing proof of delivery is a crucial challenge that courier service providers face as they have to deal with delivery partners who make false delivery attempts and customers who raise false complaints about order non-delivery. 

Businesses can rely on courier delivery tracking software as they help capture digital proof of delivery once the item is delivered. This way, businesses can prevent fraud and ensure all orders are delivered to the customers safely.

Enhanced Customer Experience

With reliable courier management software, businesses can automate different tasks such as driver or vehicle allocation, find the most optimized and shortest routes while considering factors such as traffic congestion and other contingencies. 

They can enable different stakeholders to track the orders in real-time, minimize human reliance and thus increase operational efficiency. This will help businesses manage, process, and deliver huge volumes of orders efficiently without delay, boosting the customer experience.

5 Reasons End-to-End Courier Management Platforms Prove to Be a Better Option Than Tracking Tools

Here’s why end-to-end courier management platforms are better than individual tracking tools:

  1. Highly Functional

While tracking software gets the job done, they’re quite limited in terms of functionality. On the other hand, end-to-end courier management solutions come with a host of features and functionalities such as route optimization, automated driver or vehicle allocation, real-time alerts, data analysis, invoicing, and geofencing enabling businesses to unlock growth.

  1. Cost-Efficient

Businesses need not purchase individual software solutions for route optimization, driver and vehicle allocation, invoicing, and other processes, as they’re all available with an end-to-end courier management platform. This helps businesses save money that could be invested in other operations.

  1. Better Integration and Management

An end-to-end courier management platform allows businesses to integrate WMS, OMS, ERP, and other infrastructures offering a holistic view to managers. This makes the management of operations really easy, which is not possible with an individual tracking tool.

  1. Highly Scalable

Initially, businesses may only need a tracking tool. But as every business expands, their needs expand too. And to cater to those needs, businesses will have to opt for more individual solutions, which makes scaling hard.

However, with end-to-end solutions that already come with all the functionalities businesses may need, it becomes easy to scale. Also, such solutions can scale up and down as per business needs.

  1. More Efficient

End-to-end courier management platforms offer a unified interface to businesses allowing them to plan, manage and control all the operations from a single dashboard. This improves efficiency and productivity as businesses don’t have to go to every single app for status updates and other tasks.

Now that we’ve discussed why an end-to-end courier management platform is better let’s talk about one that businesses can rely on.

Why Choose Shipsy for Your Courier Delivery Tracking Needs

Shipsy is an end-to-end courier management software that businesses can use to tackle the above challenges and maximize growth.

Businesses can integrate ERP, OMS, and WMS with Shipsy’s courier-management system and streamline all the operations for improved efficiency, greater SLA-adherence, and improved CX. Shipsy comes with end-to-end courier visibility offering full control to businesses over courier operations.

Also, businesses can find optimized routes and use geofencing to ensure that the drivers don’t deviate from their path and deliver the orders on time without fail. In addition, Shipsy allows businesses to automate tasks such as the vehicle or delivery allocation, maximizing productivity, and asset utilization.

Moreover, courier service providers can gather digital proof of deliveries and NDRs to prevent fraud and tackle inefficiencies in the system. Along with these benefits, Shipsy can also help businesses achieve the following: 

  • 23% reduction in Last-Mile delivery cost
  • 28% reduction in customer complaints
  • 18% increase in delivery NPS
  • 12% reduction in Mid-Mile costs

For deeper insights into how Shipsy works or to get started with our smart courier management and tracking solutions, please get in touch with our experts and book a customized demo now!


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