Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
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The Indonesian courier, express, and parcel industry is evolving and projected to record a CAGR of more than 12.5% between 2022 and 2027. There are three major drivers behind this growth. The first is the increasing regional and global economic integration that is pushing businesses in Indonesia to look for courier and logistics service providers to connect to the domestic and international markets.
The second reason is the booming e-commerce sector that makes online retailers partner with courier companies in Indonesia to manage their logistics operations. The third driver behind the growth of the Indonesian CEP industry is the growth in the manufacturing and automotive industry.
The Indonesian CEP market is categorized by destination (domestic and international), transaction (B2B and B2C), and end-user (retail and wholesale, food and beverage, banking and financial services, electronics, construction and infrastructure, and manufacturing and automobile).
Indonesia’s logistics industry is facing many challenges including the following:
Deutsche Post is one of the leading courier companies that offer a wide array of freight transport, international express, and supply chain management services along with top-notch e-commerce solutions.
It’s a state-owned company, dominant in the courier and logistics industry. Apart from the postal and courier services, this well-known courier company in Indonesia also offers financial services, remittance services, cargo, and more.
JNE is a well-known logistics and freight forwarding company with its network and scope of distribution spanning over 83000 cities. This courier company in Indonesia offers delivery services for small and large-sized goods.
J & T Express is a leading logistics and express delivery company with a presence in 13 countries across the world. It offers integrated logistics solutions leveraging its intelligent infrastructure and digital logistics network.
TIKI is a renowned courier company in Indonesia that gains a competitive advantage by offering competitive shipping rates. It also specializes in same-day service, overnight service, trucking service, and online pickup.
According to Indonesia’s Ministry of Industry, shifting to digital-based logistics is the need of the hour. Logistics automation can make CEP providers get the following benefits:
To ensure hassle-free movement of goods, it is essential to complete each operation on time. However, unpredictable situations such as demurrage and detention, transportation delays, etc., can increase the costs of moving goods. Moreover, late deliveries can lead to poor customer experience and increased returns, further impacting a brand’s reputation. Investing in a smart courier management solution offers predictive analysis to empower courier companies to make strategic decisions and control the cost of moving goods.
Real-time shipment tracking is essential for a courier company in Indonesia to keep track of multiple shipments that are on the move via the same or different transportation modes. Integrating a smart courier management platform brings automation and provides 360-degree visibility of courier movements along with milestone alerts. Not just the courier company but also the company’s customers (retailers, e-commerce or manufacturing companies, etc.), along with the end-customers, can check the exact location of goods. It brings transparency in the entire journey of goods.
Data analytics empowers companies to pinpoint pain points, understand order patterns, and make data-driven decisions to improve the entire courier management process. Using these insights, companies can address logistics inefficiencies and boost customer experience. Smart courier management solutions provide insights in the form of smart charts and reports to help courier companies avoid ETA SLA breaches, streamline end-to-end courier management, and improve business profitability.
Logistics automation enables courier companies to scale and meet the delivery expectations of customers even during sales or peak season when the order volume is high. Leveraging automation and integrated courier management platforms, they can facilitate same-day/one-house delivery and also provide flexible delivery options. Courier companies can effortlessly manage first, middle, and last mile operations.
Operations such as preparing invoices, bill of lading, and more can consume a significant amount of time and require manual intervention. Smart courier management solutions minimize dependency on human resources while guaranteeing complete precision in the task performed.
To choose the best courier management solution for your courier company in Indonesia, look for the following features and functionalities:
Shipsy’s intelligent courier management platform ensures end-to-end logistics management and guarantees complete operational efficiency for CEP providers. The solution leverages the capabilities of AI, ML, and other top technologies to optimize resources, facilitate hub ops management, maintain operational transparency, offer real-time tracking, and much more. By integrating this customized SaaS-based solution, businesses can unlock benefits like:
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