Last Mile Delivery Solution in Qatar: How Does It Benefit Businesses

Qatar’s logistics and last mile delivery market is thriving, thanks to the booming eCommerce sector, significant investments in infrastructure development to boost manufacturing and trade, and various government initiatives such as Qatar National Vision 2030. However, challenges such as poor resource planning, non-transparent delivery processes, lack of clear addresses, inefficient routing network, and poor cash management are making it difficult for logistics companies to achieve last mile success and delight end customers. What can empower courier companies to overcome these challenges is the implementation of a last mile delivery solution in Qatar.

An AI-powered last mile delivery management solution in Qatar streamlines delivery management to offer 360-degree visibility, shrink delivery costs, and enhance customer experience. However, these are not the only benefits it renders to businesses. Let’s check out some more in detail:

11 Benefits of Last Mile Delivery Solution in Qatar

#1 Minimized Involvement of Human Elements

A smart last mile delivery management solution in Qatar automates order allocation and dispatch management to save time and minimize the involvement of human resources. For the order allocation, it takes into account constraints such as delivery location, type and size of the vehicle, type of goods, and more. The software also automates the critical last mile delivery processes such as AWB (airway bill) generation and label printing to avoid chances of any error and inefficiencies that can become an obstacle to the last mile success.

#2 Better Visibility and Control Over The Delivery Process

Customers these days want complete visibility and control over the delivery process. In other words, they want the authority to track the exact status of their order along with the estimated time of arrival. A last mile delivery solution in Qatar offers the same by providing a real-time tracking facility to all stakeholders. It also contributes to improving customer experience.

#3 Delivery Route Optimization

Inefficient optimization of delivery routes can become one of the major causes for increased fuel costs and carbon footprint. An AI-powered last mile delivery solution in Qatar optimizes delivery routes smartly by considering multiple factors, which is not possible with manual delivery route planning and optimization. It takes into account delivery location, delivery time window, real-time weather and traffic conditions, historical data of routes, and more to design the most efficient delivery route and save time as well as last mile costs. 

Besides, the software also includes a geocoding engine to convert text delivery addresses into lat-long that are easy to locate for the riders. Another amazing benefit of the last mile delivery software is that it ensures optimal disbursal of orders among fixed and freelance drivers with its territory optimization module. It increases the number of deliveries per day and the number of deliveries per driver.

#4 Improved Communication

A smart last mile delivery management solution in Qatar empowers logistics service providers to maintain transparency and communication among stakeholders by sending them instant alerts and notifications associated with the order delivery. For example, it automatically sends updates such as “your order is shipped,” “your order is out for delivery”, and more. In case of delays, the software immediately updates stakeholders along with the reason for the delay and the new ETA.

#5 Optimal Resource Utilization

Poor utilization of resources can be a big contributor to increasing last mile delivery costs. AI-powered last mile delivery management software in Qatar overcomes this challenge with automated order clubbing. It clubs multiple orders based on the delivery location, vehicle capacity, and other factors and assigns them to one driver/vehicle. It maximizes vehicle capacity utilization to reduce the requirement of leasing more vehicles from the market.

#6 Improved Customer Experience

An intelligent last mile delivery solution in Qatar empowers not just logistics providers but also the eCommerce company/retailer to look into customer feedback directly. Apart from this, automation of last mile operations also accelerates the delivery process and contributes to meeting delivery SLAs, which ultimately enhances customer experience. Besides, making customers feel connected (by sending delivery-related alerts) throughout the order’s journey also contributes to boosting customer experience. 

#7 Data-driven Decision Making

Having actionable insights, such as the number of failed/successful deliveries, the total number of trips taken, etc., helps a business improve last mile delivery management. Data analytics also enables businesses to understand customer behavior and keep a tab on the current and upcoming delivery trends and reform their last mile strategies accordingly. Another critical role of data analytics in the last mile is that it enables businesses to measure their carbon footprints to adopt green practices and ensure sustainable deliveries.

#8 Reduced Delivery Costs

Last mile delivery management solutions in Qatar reduce the overall delivery costs by automating last mile processes to minimize the involvement of human elements, which saves both the time and costs. It optimizes delivery routes to save fuel consumption and, hence, costs. The software also facilitates optimal resource utilization to maximize the usage of existing resources and minimize the requirement of adding more.

#9 Improved First-attempt Delivery Rate

First-attempt delivery is important for any business to reduce the delivery costs involved in further delivery attempts, enhance customer experience, and improve customer retention rate. However, challenges such as customer unavailability, incorrect delivery address, and unavailability of cash at the time of delivery lead to delivery failures.

Smart last mile delivery solutions in Qatar overcome these challenges by sharing the masked contact details of customers and drivers with each other. Drivers can contact the customer to confirm unavailability or get help in locating their address. In case of cash unavailability, the customers can request an online payment link to pay for their COD order.

#10 Delivery Authentication

Validating deliveries is important for any business to deal with dubious customers or arrest fake delivery attempts. Last mile delivery management software in Qatar offers non-delivery report (NDR) management as a key feature. It confirms the non-delivery reason with the customer via an IVR call or SMS. NDR management also contributes to increasing the chances for the second attempt delivery. Besides, the software also facilitates ePOD, i.e., collecting the proof of delivery electronically.

#11 Efficient Returns Management

The last mile journey doesn’t end with delivering the product to customers’ doorsteps. It also includes offering post-purchase services, such as returns. The last mile delivery software in Qatar enables businesses to efficiently manage this part by automatically clubbing the reverse pickups with the ongoing deliveries. Faster pickups or seamless returns enhance customer experience.

Why choose Shipsy’s last mile delivery solution in Qatar?

Shipsy offers AI-powered last mile delivery software in Qatar to offer efficient delivery orchestration. The software incorporates top-notch features such as route optimization, dynamic route planning, dispatch management, geocoding, territory optimization, returns management, NDR management, and more, along with business intelligence that empowers businesses to make informed decisions. Using the software, businesses can unlock benefits like:

• 14% reduction in last-mile delivery costs
• 28% decrease in customer complaints
• 26% increase in delivery net promoter score (NPS)
• 31% increase in vehicle capacity utilization
• 64% increase in customer experience

To understand Shipsy’s last mile solution’s features and functionality in detail, schedule a demo now.