5 Challenges Last Mile Logistics Software In Qatar Can Solve

Driven by the growth of the e-commerce market, increasing internet penetration rate, and intensifying competition, Qatar’s last mile market is growing at an exponential rate. The growth demands logistics service providers and other businesses to invest in last mile logistics software in Qatar. Implementing automation can help to understand consumer behavior and shopping needs, and delivery trends such as same-day and next-day deliveries.

According to a domestic pick-up and delivery service provider, Shyft, integrating last mile delivery management software is also important to meet critical logistics parameters such as delivery tracking, timely delivery, cost-efficient deliveries, and more. The software streamlines last mile processes to bring operational transparency, accelerate the delivery process, and minimize the involvement of human elements.

5 Major Challenges Last Mile Logistics Software in Qatar Can Overcome

1. Poor Resource Planning

The logistics service providers who haven’t implemented advanced delivery management solutions deal with inefficient resource planning and management. It results in increased last mile delivery costs, which is already 53% of the entire logistics costs and 41% of the supply chain costs of a business. Manually managing resources may also lead to operational inefficiencies and impact the time of delivery.

Intelligent last mile delivery management solutions in Qatar overcome this challenge by automating the order allocation process. The solution automates the order allocation process based on constraints like vehicle type, delivery location, type of goods, vehicle capacity, and more. Automated order allocation ensures more deliveries can be done using the least resources possible. It also aims at minimizing the need for leasing more vehicles from the market.

2. Non-Transparent Delivery Process

Customers, these days, expect a business to keep them updated with the status of their order. Not being able to maintain operational transparency among stakeholders impacts a business’s reputation and customer experience. Retailers, eCommerce companies, and LSPs in Qatar cannot overcome this challenge without implementing a smart last mile delivery management system.

Such solutions offer the option to track each consignment in real-time and make stakeholders feel a sense of control over the delivery process. It provides 360-degree visibility to help stakeholders know the exact status of the consignment. Moreover, it sends real-time alerts/notifications on the completion of each milestone, such as the order is shipped, the order has reached the nearest hub, the order is out for delivery, etc.

3. Lack of Clear Addresses

Due to the lack of a universal address system, it is challenging for riders to locate delivery addresses. Another major concern is delivering orders to far-out locations such as Al-Khor, Al-Wakrah, Al-Shahaniya, and Mesaieed. Advanced last mile logistics software in Qatar solves these two problems with geocoding capabilities and territory optimization.

A geocoding engine converts text-based addresses into accurate longitude and latitude so that riders can locate them without any difficulty. Similarly, territory optimization, another key feature of the last mile software, empowers courier providers to break large geographical areas into territories and polygon sets to determine the optimal number of riders required to fulfill deliveries, figure out the right mix of the full-time and freelance fleet for deliveries, and allocate deliveries to riders based on cost structures, delivery time, dispatch location details, and various other constraints.

4. Inefficient Route Management

Poor routing networks, one of the key challenges in Qatar, may increase fuel costs and CO2 emissions and impact the delivery experience. To overcome this challenge, it is important to ditch the traditional ways of route management that make it difficult to consider real-time constraints.

AI-powered last mile logistics software in Qatar solves this problem with an automated route optimization feature. It considers real-time traffic and weather conditions, delivery location, delivery time window, and a plethora of other parameters to optimize delivery routes. Moreover, it includes dynamic route planning to accommodate last-minute requests and generate new routes immediately.

5. Inefficient Cash Management

Despite the availability of various online payment methods, most consumers in Qatar still choose cash on delivery as their preferred mode of payment. It entails additional complexities of managing cash and also increases the chances of fraud. A last mile delivery management system offers COD reconciliation as one of the key features. It ensures seamless cash management and reconciliation at the hub post delivery. The software also offers an online payment feature so that customers can make an online payment for their COD orders at the time of delivery.

Shipsy: AI-Powered Last Mile Logistics Software In Qatar

Shipsy’s intelligent last mile delivery management software in Qatar simplifies delivery management by automating operations such as dispatch management, route optimization, order tracking, and returns management. Apart from this, the software also offers useful data insights to empower courier providers and other businesses to track critical metrics around orders, SLAs, riders, etc., measure carbon footprint, shrink last mile costs, and improve customer experience.

Shipsy’s last mile software also empower businesses to arrest fake delivery attempts by verifying the delivery reports with end customers, especially when the system-generated location and the location where the driver delivered the order is different. The software also allows eCommerce companies and retailers to standardize statuses that are sent to update end-customers with the status of their order. Some of the other key benefits of Shipsy’s last mile delivery management software in Qatar include:

• 64% increase in customer experience
• 14% reduction in last-mile delivery costs
• 28% decrease in customer complaints
• 26% increase in delivery net promoter score (NPS)
• 31% increase in vehicle capacity utilization
• 28% increase in customer experience

To understand the key functionalities of Shipsy’s last mile delivery management software in detail, visit our solution page. You can also reach out to our experts and schedule a custom demo of the software.