Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
A SaaS solution to help grow your business by achieving 100% perfect order execution at high volumes
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
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The USA is one of the biggest logistics markets around the globe, has an excellent logistics scene and a highly integrated supply chain network. The diverse and extensive logistics network connects producers and consumers via multiple transportation modes. USA’s freight and logistics market is expected to grow at a CAGR of 4.08%, and following closely is the logistics management software market, growing at a CAGR of 4.35%. Rapidly rising eCommerce, demand for super-fast logistics, increasing cross-border trade, and the emergence of hyperlocal delivery models – US is currently booming with both opportunities and challenges in logistics fulfillment.
Here, we discuss the key industry trends at length, identify the core challenges related to logistics management and share how investing in the right logistics management software in USA can make a difference. We also share our top five picks and discuss how to choose the best logistics software for your business.
Owing to the increasing wholesale and retail trade end-user segment, the demand for domestic logistics is booming. As per recent stats, the segment accounted for a 60.3% share of the “destination type” market in 2022. The inability to control inefficiencies in domestic logistics transportation leads to higher delivery costs, longer delivery times, and unhappy customers.
As the eCommerce industry gains more and more audience, customer expectations continue to evolve, and businesses continue to grapple with the constant urge to outdo their competitors. The CX is largely becoming a cumulative function of multiple variables, many of which relate to the overall logistics movements and delivery orchestration. Hence, businesses are increasingly looking for ways to make their delivery operations better, faster, and more reliable.
Deloitte’s 2023 Retail Industry Outlook reveals that more than 50% of customers abandon their carts if there is some delivery fee. Further, the demand for faster fulfillment is rising, and 24% of customers switch brands for delivery delays. This paints a gloomy picture for retailers and businesses in general as they battle with rising fuel costs, cut-throat market competition, vehicle management, and ensuring delightful CX. This is driving the need for smart logistics management software in the USA.
The healthcare sector’s growth due to COVID-19 is increasing demand for intelligent and express logistics management. Manufacturers rely on time-sensitive deliveries, causing delivery costs to shoot through the roof. The demand for healthcare, fitness, and general well-being is also booming, leading to a separate branching of healthcare logistics as a substantial market.
Pharmaceutical stakeholders are also seeking cost reduction and wider reach, creating a need for intelligent logistics management solutions in USA.
In order to deliver wholesome and delightful CX, businesses need more control and visibility over the logistics movements and operations. To convey real-time shipment status updates to their end-customers, they need the intel themselves first. To reduce the overall logistics costs, they need to quantify them first. Thus, the caveat between delivering service excellence and the resources to do so is driving businesses toward automation with advanced capabilities.
Smart logistics management software solutions, such as Shipsy, offer a centralized management dashboard to manage, plan and track all the logistical components. Businesses can check the real-time status of each shipment, plan and manage the hub-to-hub, hub-to-store, and store-to-end-customer movements via a single dashboard and ensure that every delivery route is the most optimal, and more.
Businesses using logistics management software in USA can leverage the in-built smart algorithms to generate the most optimal and efficient delivery paths for every shipment and every rider. They can maximize their delivery efficiency by smart routing, taking the real-time road and traffic elements into account. They can reduce the miles traveled, ultimately reducing the delivery costs, via intelligent order and vehicle paring and real-time tracking.
A critical dilemma for every business is not knowing how many and what type of resources are required to ensure scalable, efficient, and stable logistics operations. Doing so manually is impossible because of the multiple moving parts and diverse ecosystem components.
On the other hand, using smart software for logistics management in USA empowers businesses with smart data analytics to identify how many resources do they need and what are various ways to increase their delivery efficiency. They can easily check which one is more profitable – increasing the number of dedicated riders or hiring freelancers, and more.
Real-time order tracking is expected by all parties involved in logistics, including customers, traders, and managers. This level of transparency provides control and ensures efficient delivery. Today, customers demand updates on crucial delivery milestones, with 91% actively tracking progress. Automated logistics solutions enable real-time tracking, contributing to customer satisfaction, identifying potential issues, enabling remedial action, and keeping all parties informed.
Another crucial benefit of using logistics management software is the ability to manage, plan, track, and control logistics components and operations. Right from order capture to delivery at the doorstep, smart software for logistics management automates every step of the logistics journey, such as order management, order allocation to specific vehicles and rider pairs, tracking the order movements, optimized logistics movements, and customer feedback management.
Businesses can manage all the operations from a single unified dashboard and keep track of every process as well as assets easily.
While the business-unique management demands vary across industries and businesses, there are some management features that have common applications. Below, we are sharing these features that every business must look for while investing in a logistics management solution for their business.
Shipsy offers a smart logistics management software for end-to-end automation and management of different logistics components and operations. The software can easily integrate with existing ERP/WMS/OMS systems and come with a negligible learning curve. Businesses can track and manage their shipments and assets in real-time and have 360-degree visibility of operations. They are able to simplify logistics and minimize shipping costs while ensuring timely delivery and unlock:
For more information on the multiple logistics management modules from Shipsy, or to get started with the intelligent platform, please get in touch with our experts and schedule a personalized demo today.
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