Flawless Last-Mile Operations for Food Delivery Management

Seamless on-demand and hyperlocal delivery platform to achieve cost-effective, scalable, and customer-centric operations.

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Success Stories

Leading Pizza Delivery Chain Runs on Shipsy

Our customer, one of the largest food service companies in India, holds the master franchise for one of the world's popular pizza chains, which offers dine-in, takeaway, and home delivery pizza service.

  • More than 1200 stores across the country
  • Operations across 280+ cities
  • 12 supply chain/distribution centers
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About the Solution

Shipsy’s AI-enabled logistics management platform enables delightful on-demand and hyperlocal delivery experiences with driver slot management, dynamic en route order clubbing, live order tracking, and many other loaded capabilities that help you manage SLAs efficiently.

Mobile support

Automatic Driver Allocation
Ensure automated and intelligent driver allocation and 100% mobile support

Multi-Payment Options

Multi-Payment Options
Provide customers with cash or online payment options on delivery through QR code on the driver app

In App Gamification

In App Gamification
Gamification across delivery personnel - city/regional/national leaderboards

Smart Order Clubbing

Smart Order Clubbing
En route order clubbing to boost delivery productivity

Live Tracking for Customers

Live Tracking for Customers
Embedding live tracking of delivery into your website/app with white label support

KPI Benchmarking

KPI Benchmarking
Link incentives for good delivery automatically based on auto computed metrics

Seamless Last Mile Operations

  • Highly configurable system to collect all incoming orders, intelligent order allocation, and track their status.

  • 100% mobile support for field operations with a driver app.

  • Automated driver allocation and slot management.

  • Incentive disbursal through gamified performance monitoring across delivery personnel - city/regional/national leaderboards.

Seamless Last Mile Operations

Intelligent Planning and Route Optimisations

  • Dynamic en route order clubbing considering constraints like radius amount, delivery location, and the number of maximum orders that can be assigned to a driver in one run.

  • Simple APIs to send order data automatically from your systems.

Intelligent Planning and Route Optimisations

Live Tracking

  • Live order tracking with animations or simulations to take care of internet or GPS gaps during the delivery.

  • Real-time WhatsApp/SMS-based communication with customers. Ability to capture addresses on map, reschedule deliveries, leave with a neighbor, and communicate with the driver in real-time.

  • Validate driver-marked nondelivery reasons directly with the customer through message/call and hold drivers accountable for “fake updates.”

Live Tracking

Process

Enable Customer Delight

Intelligent Resource Allocation

Intelligent Resource Allocation

Dynamic driver allocation and en route order clubbing to ensure adherence to SLAs

Multi-channel customer communication

Multi-channel Customer Communication

Improved customer experience using Whatsapp, SMSes, and email

Mobile support

Mobile Support

100% mobile coverage across your hub and field operations

Key Benefits/ Impact

Rapid Business Growth

0 %

increase in on-time delivery

0 %

increase in deliveries per driver & more

Reduced Cost of Operations

0 %

deliveries marked in real-time

0 %

reduction in steps for the delivery process

Enhanced Customer Satisfaction

0 %

reduction in average order allocation time

0 %

increase in on-time delivery

FAQs

What are the benefits of Shipsy’s last-mile delivery software?+
What is the cost of Shipsy’s last-mile delivery solution?+
How long does it take to deploy Shipsy’s last-mile delivery software?+
Can I customize Shipsy’s last-mile delivery software?+

Resources

ALL BLOG

Why Does Your Restaurant Need Food Delivery Software?

According to Statista, the online food delivery segment revenue is expected to reach US$151,526m in 2021. The same report shows that the market’s largest segment is Platform-to-Consumer Delivery with a projected market volume of US$79,608m in 2021

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How to overcome common food delivery logistics challenges?

Around two decades ago, visiting a restaurant was the only option to get your favorite food. But the ongoing technological innovations and the growing use of smartphones and other electronic devices has made it possible to order food within seconds and get it delivered right to your doorsteps...

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5 Major Delivery Woes for Quick Service Restaurants (QSRs)

These figures clearly indicate that the online food delivery industry is growing at an unprecedented rate. The ongoing pandemic is the main factor behind the rapid growth of the industry and surge in the online food delivery platforms. Along with the demand for online food delivery...

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