Plan, procure, execute, & track transportation for every shipment across your supply chain & logistics operations
A SaaS solution to help grow your business by achieving 100% perfect order execution at high volumes
Increase vehicle capacity utilization and customer promise adherence
Grow your business with omnichannel presence and automated pickups
Consolidate shipments for hub to hub movement across land and air
Real-time customer communications and collect accurate PODs
Orchestrate logistics operations with multiple 3rd party carriers
Achieve cost effective, scalable, sustainable, and customer centric deliveries
Orchestrate all your cross-border logistics operations with ease
Improve address accuracy, ensure first-attempt delivery success, reduce costs and boost customer experience
Gain end-to-end shipment visibility, get proactive alerts, and send customers live tracking links
Grow business in a dynamic world and manage operations across First, Middle & Last mile
Delight customers by seamlessly managing store and online orders across own fleet and 3rd party
Reduce freight costs & get end to end visibility across shipments
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The Indian courier, express, and parcel (CEP) industry is projected to grow at a CAGR of more than 10.5% from 2022 to 2027. The rise in the e-commerce industry, higher internet penetration, technological advances, competitive landscape, and changing consumer shopping preferences are the major drivers of the CEP sector growth.
While the industry is evolving, there are many courier companies in India that are still following traditional courier management practices and facing challenges like increasing manual intervention, poor usage of resources, delayed deliveries, high delivery costs and more.
Logistics automation goes a long way in addressing the above concerns. It empowers businesses to achieve better operational efficiencies, boost on-time deliveries, enhance customer experience, and minimize overall logistics costs.
Here are eleven reasons why courier companies are investing in logistics automation:
Consumers’ shopping habits and delivery expectations have now changed. Apart from fast and free delivery, they want flexible delivery times and multiple delivery options (click and collect, curbside delivery, home delivery, etc.).
Implementing an advanced courier management solution automates order allocation, route optimization, and other processes to make a courier company in India deliver orders within the given time window. The solution also offers unified dashboards to manage and monitor deliveries being done through various modes.
An intelligent courier management platform empowers courier companies in India to reduce investments in manual processes by automating tasks that require manual intervention, fuel costs with intelligent route optimization and better resource utilization, and incidental charges with shipment tracking. By making deliveries within a particular time window, the solution also increases the chances of first-attempt delivery and, ultimately, returns.
Performing logistics operations, such as order allocation, route planning, order tracking, etc., manually requires significant time and costs. Smart courier management solutions automate these processes to reduce time, effort, and costs. For example, it automates route optimization by considering multiple constraints, which will take a considerable amount of time when done manually. Similarly, it automates allocating orders to the suitable vehicle and driver for optimal resource utilization.
Tracking shipments in real time provides complete visibility and control over the entire journey of the shipment. A courier management solution empowers stakeholders to have that control and know the exact status of their shipment. If the shipment gets delayed, they can also check the reason for the late delivery along with the new ETA.
Smart courier management solutions boost on-time deliveries, automate returns management, collect customer feedback, offer real-time shipment tracking, and are packed with other top-notch features that help to improve customer experience. After implementing the solution, courier companies in India can have insights such as the number of failed deliveries, number of canceled orders, and more to identify pain points and plan better strategies.
The implementation of a courier management system allows courier companies to communicate and collaborate with multiple stakeholders from a single dashboard. The system automatically sends delivery alerts and carrier milestone alerts to stakeholders through WhatsApp, Email, or SMS. Courier service providers can seamlessly communicate with stakeholders as well as their internal teams.
Factors such as increasing parcel volumes, shrinking parcel sizes, increasing empty miles and distance traveled, and rising demands for same-day/next-day deliveries contribute to increasing CO2 emissions. According to the IEA 2020 report, the road transportation industry is the third largest contributor to CO2 emissions in India. Logistics automation facilitates intelligent route planning and optimization, dynamic order batching, and territory optimization to reduce carbon footprints.
Offering seamless returns is essential to improve the overall delivery experience. Courier management solutions automate the returns management to speed up pickups and design the best route to bring the order back to the distribution hub. To minimize the costs of returns or prevent using additional resources, it also accommodates return pickups with already planned deliveries.
To expand geographical reach and scale operations, courier companies partner with other logistics service providers. Courier management solutions provide a unified dashboard to manage all delivery partners under one roof. Moreover, they can also communicate and collaborate with all their clients.
Smart courier management platforms consolidate multiple NDR reasons and enable courier companies to find out causes for undelivered consignments. They can also figure out NDRs that are frequently cited in a specific city or geography, at an origin hub, and more.
Advanced courier management solutions enable courier companies to arrest fake delivery attempts by validating the non-delivery reason at the consumer end. As soon as a driver marks delivery status “undelivered”, the software triggers an automated call/SMS to validate the same.
Covering more than 55000 locations in the country and 220+ countries worldwide, Blue Dart is a well-known courier company in India. It offers a wide spectrum of distribution services, including air express, freight forwarding, customs clearance, transportation, and supply chain solutions.
DTDC (Desk to Desk Cargo and Courier) is a reputed courier company in India, covering over 12000 pin codes and handling over 12 million shipments every month. It has over 430 operating facilities in India and offers reliable courier services (domestic, international, premium express, and priority services), international freight management, and various other supply chain solutions.
Gati is among the top courier companies in India that offers courier services, warehousing and supply chain solutions, air freight, and surface and express logistics services. The company currently caters to more than 19000 pin codes within the country.
DHL is another popular courier company in India with a well-connected network of distribution hubs covering more than 26000 pin codes in the country and 220+ countries across the globe. The company offers reliable domestic and international services under different divisions named DHL Express, DHL Global Forwarding, DHL Freight, DHL Supply Chain, and DHL eCommerce solutions.
FedEx is a renowned courier company in India that offers optimum shipping solutions under its flagship services, FedEx Ground, FedEx Freight, and FedEx Express. It can seamlessly handle and transport a wide range of products, including hazardous materials, heavyweight items, fragile items, and high-value products.
Shipsy offers a custom SaaS-based courier management solution powered by top-notch technologies like artificial intelligence and machine learning. The intelligent courier management platform automates first mile, middle mile, and last mile operations to speed up the parcel delivery process and minimize dependency on human resources.
The platform offers a unified dashboard to empower courier companies in India to communicate and collaborate with multiple logistics providers to expand their reach and scale operations. With features like intelligent route optimization, advanced geocoding, data analytics, and more, the courier management platform improves profitability, enhances customer experience, offers end-to-end courier visibility, and reduces the costs of moving goods from one location to another. It ensures:
To know more about Shipsy’s CEP solution, visit our website or contact our experts here.
The global CEP market will be 501.2 billion euros by 2024 but the industry is also recording 30% return rates. Explore how an AI-powered courier management system can help overcome various challenges.
Explore how investing in a smart courier delivery tracking software can help scale deliveries, reduce delivery failures and re-attempts and improve your CX with automated real-time alerts.
